Head of Rooms Experience & Service Excellence

Hilton Dallas/Park Cities; Dallas (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Practice Hospitality at Hilton Dallas Park Cities is seeking a hands-on Director of Rooms to oversee the Rooms Experience, ensuring outstanding cleanliness, consistency, comfort, and care across Front Office, Guest Services, and Housekeeping.

You will lead a guest-facing team, manage room readiness, and align labor strategy with financial discipline while maintaining a calm, proactive leadership style in a boutique lifestyle hotel setting.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field strongly preferred
• Minimum 3-5 years of progressive leadership experience in hotel rooms operations (Front Office and Housekeeping)
• Demonstrated success managing labor, quality standards, and guest satisfaction within the rooms division
• Experience in boutique or lifestyle properties preferred

Responsibilities

• Lead, train, and support Guest Services and Housekeeping leaders, building teams grounded in hospitality, ownership, and pride of place
• Own room inventory readiness, cleanliness standards, and consistency across all guest accommodations
• Ensure daily rooms operations reflect Practice Hospitality standards for service, safety, sustainability, and presentation
• Oversee rooms labor strategy, scheduling, and departmental budgets with a balance of financial discipline and team care
• Partner cross-functionally with Engineering, Revenue, and Operations to deliver a seamless and reliable guest experience
• Establish and maintain systems, processes, and reporting tools that support rooms efficiency and accountability
• Lead guest recovery related to rooms concerns with empathy, urgency, and professionalism
• Bring calm, capable leadership to both the expected rhythms and unexpected challenges of hotel life

Skills

PMS knowledge

Revenue management

Forecasting

Communication

Leadership

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

PMS systems

Revenue management software

Job description

Practice Hospitality at Hilton Dallas Park Cities is seeking a hands-on Director of Rooms to oversee the Rooms Experience, ensuring outstanding cleanliness, consistency, comfort, and care across Front Office, Guest Services, and Housekeeping.

You will lead a guest-facing team, manage room readiness, and align labor strategy with financial discipline while maintaining a calm, proactive leadership style in a boutique lifestyle hotel setting.