Head of Research & Insights

Valley National Bank; Morristown (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

Valley National Bank in Morristown, NJ is seeking a strategic insights leader to translate customer and market insights into actionable recommendations that drive growth and competitive advantage. You will lead end-to-end research and establish a centralized insights function to serve as the single source of truth for the customer.

You will synthesize diverse data sources into clear narratives, identify unmet needs, and embed insights into product, marketing, and customer experience.

Responsibilities

• Translate customer, market, and competitive insights into strategic recommendations that drive measurable business impact.
• Lead end-to-end qualitative and quantitative research (e.g., segmentation, value proposition, brand tracking, journey mapping, voice of customer).
• Establish and own a centralized insights function as the single source of truth and trusted voice of the customer.
• Synthesize diverse data sources (research, behavioral, competitive, and market intelligence) into clear, actionable narratives.
• Identify unmet customer needs, key motivations, and competitive whitespace to inform strategy and innovation.
• Embed insights into product development, marketing, and customer experience to drive differentiation and growth.
• Manage and optimize external research partners, agencies, and data providers to deliver high-quality insights.
• Leverage AI, advanced analytics, and emerging tools to accelerate insight generation and create competitive advantage.
• Deliver compelling executive-level storytelling and build high-performing teams focused on strategic impact and innovation.

Job description

Responsibilities include but are not limited to:

• Translate customer, market, and competitive insights into strategic recommendations that drive measurable business impact.


• Lead end-to-end qualitative and quantitative research (e.g., segmentation, value proposition, brand tracking, journey mapping, voice of customer).


• Establish and own a centralized insights function as the single source of truth and trusted voice of the customer.


• Synthesize diverse data sources (research, behavioral, competitive, and market intelligence) into clear, actionable narratives.


• Identify unmet customer needs, key motivations, and competitive whitespace to inform strategy and innovation.


• Embed insights into product development, marketing, and customer experience to drive differentiation and growth.


• Manage and optimize external research partners, agencies, and data providers to deliver high-quality insights.


• Leverage AI, advanced analytics, and emerging tools to accelerate insight generation and create competitive advantage.


• Deliver compelling executive-level storytelling and build high-performing teams focused on strategic impact and innovation.