Head of Recruiting

Novo; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Work-life balance

Modern benefits

Professional development

Workspace flexibility

Culture of fun

Cutting-edge technology

Job summary

Novo is seeking a Recruiter to own North America hiring across Product, Customer Experience, Credit and Banking Operations, and other teams that keep a bank running. You will translate headcount plans into pipelines and ensure a fast, respectful candidate experience with our AI-driven recruiting stack.

You'll partner with hiring managers and with our People and AI platform teams to shape Novo’s hiring as we scale, run end-to-end searches, and build interview loops that predict success.

Qualifications

• 4–6 years of full-cycle recruiting experience in-house or agency, fintech or startup preferred.
• Hands-on experience running AI-based recruiting tools and platforms.
• Fluency with modern ATS (Ashby, Greenhouse, Lever or similar).
• Experience hiring across product, CX, operations, credit or risk functions.
• Experience recruiting in the US and Canada.

Responsibilities

• Own end-to-end North America recruiting across Product, CX, Credit and Banking Operations.
• Partner with hiring managers to write sharp job descriptions and build interview loops.
• Build and maintain pipelines for recurring roles to avoid starting from zero.
• Manage offers, negotiate, and close with a high acceptance rate.
• Own the day-to-day operation of AI sourcing, screening, and candidate communications.

Skills

Full-cycle recruiting

AI recruiting tools

ATS proficiency

Interview design

Candidate experience

Tools

Ashby

Greenhouse

Lever

Zapier

Make

LLM API

Job description

• We’re looking for a Recruiter to own how Novo hires across North America (USA & Latam)—Product, Customer Experience, Credit, Banking Operations, and the other teams that make a bank run
• You’ll be the person who turns a headcount plan into a pipeline of great candidates, and who makes sure every one of them has a fast, respectful, well-run experience with us
• This role is different from a traditional recruiting seat. Our recruiting stack is AI-based: sourcing, screening, scheduling, candidate communication and pipeline reporting all run through AI agents and automation we’ve built and bought
• You won’t just use these tools—you’ll operate them, tune them, catch where they go wrong, and decide where a human needs to step in. Think of yourself as the owner of a recruiting system, not a one‑person sourcing engine
• This is an individual contributor role with real influence. You’ll partner directly with hiring managers across the company and with our People and AI platform teams, and you’ll shape how Novo hires as we scale
• Run end‑to‑end searches for roles across Product, Customer Experience, Credit and Underwriting, Banking Operations, Compliance, Marketing and Go‑to‑Market—from kickoff and intake through offer and close
• Partner with hiring managers to write sharp job descriptions, define scorecards, and build interview loops that actually predict success
• Build and maintain pipelines for recurring roles (CX, operations, credit) so we’re never starting from zero when a req opens
• Manage offers, negotiate with candidates, and close with a high acceptance rate
• Own the day‑to‑day operation of our AI sourcing, screening, scheduling and candidate‑communication agents—configuring them per role, monitoring output quality, and stepping in when they miss
• Review AI‑generated candidate shortlists and screens with a critical eye; calibrate prompts, criteria and rubrics with hiring managers so the tools reflect what “great” looks like for each team
• Work with our AI platform and People teams to identify where the pipeline breaks, propose fixes, and test new tools or workflows before rolling them out
• Keep our ATS (Ashby) clean and trustworthy: accurate stages, structured feedback, and data the business can rely on
• Be the human face of a largely automated process—make sure every candidate hears back, understands where they stand, and leaves with a good impression of Novo
• Ensure our AI‑assisted process is fair, consistent and compliant with US and Canadian employment and privacy requirements
• Track time‑to‑fill, pass‑through rates, source quality, offer acceptance and candidate NPS; share what’s working and what isn’t
• Turn that data into changes: rewrite a screen, adjust a sourcing agent, or rework an interview loop when the numbers say to
• This role is based in our New York City office, where you’ll work alongside the People team and hiring managers. You’ll report into the People team and work day‑to‑day with hiring managers across Novo and with the team that builds our AI recruiting tools

Benefits

• Work Life Balance - Set your own vacation days & enjoy flexible work options for a healthy work-life balance
• Modern Benefits - We invest in the holistic well-being of every team member by offering medical and mental health coverage, retirement assistance, and commuter benefits
• Professional Development - Grow your skills through in house training, online courses & industry conferences to ensure you’re always ahead of the curve
• Workspace Your Way - Whether you’re based in an office or working remotely, we provide the tools or financial support to make your workspace work for you
• We’re A Fun Group - Be part of a diverse culture that believes in working hard and having fun at the same time!
• Cutting Edge Technology - Work with the latest tech to build a world-class product & transform SMB banking with our growing team

• Comfort working at speed in a startup environment while holding a high bar for quality and candidate experience
• Based in the New York City area, or willing to relocate
• Strong judgment on candidate quality—you can tell the difference between a resume that keyword-matches and a person who will actually succeed in the role
• 4–6 years of full-cycle recruiting experience, in‑house or agency, with a meaningful stretch at a fintech, bank, or high‑growth startup
• Hands‑on experience running AI‑based recruiting tools (AI sourcing, screening, scheduling, or candidate‑communication platforms), and a clear point of view on what they’re good at and where they fail
• Fluency with a modern ATS (Ashby, Greenhouse, Lever or similar) and disciplined data hygiene
• Excellent written and verbal communication; you can brief a hiring manager, coach an interviewer, and write to a candidate with equal ease
• A track record hiring across business functions—product, customer support or operations, credit or risk, and at least one regulated banking or financial‑services role
• Working knowledge of US employment law as it applies to hiring, including the rules around automated decision tools; familiarity with Canadian hiring norms is a plus
• Comfort configuring tools yourself: writing and refining screening criteria or prompts, building automations, and reading a dashboard without waiting for someone else to do it
• Experience hiring for credit, underwriting, banking operations or compliance roles at a bank or fintech
• Experience recruiting in both the US and Canada
• Employer branding or recruitment marketing experience
• You’ve built or owned a recruiting workflow with tools like Zapier, Make, or an LLM API—or you’ve prompted your way to a better screen than the vendor default
• Experience training hiring managers and interviewers on structured, bias‑aware interviewing