Head of Public Services

Socket.dev; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Generous paid time off

403(B) Retirement Plan with company 3–

Thirteen paid Holidays per year

Supportive work environment

Opportunities for advancement

Employee Assistance Program (EAP)

Employee discount program

Job summary

The Atlanta University Center (AUC) Robert W. Woodruff Library in Atlanta seeks a Head of Public Services to oversee public service operations, user experience strategy, and technology-enabled learning environments.

You will lead the User Experience Team and drive service innovation across library spaces. This leadership role requires guiding staffing models, collaborating on academic engagement strategies, and ensuring accessible, high-quality service across all public service points and tech

Qualifications

• Master Degree in Library and Information Science (MLIS) from an ALA-accredited institution or a related advanced degree.
• Minimum three to five years of progressively responsible experience in academic library, learning commons or similar environment.
• Demonstrated experience leading public services operations and/or user-centered service initiatives.
• Experience supervising professional staff and managing teams.
• Experience developing customer service models or user experience strategies.
• Experience managing or supporting technology-rich learning environments, makerspaces, or digital labs.
• Experience establishing or leading a User Experience (UES) program or team is preferred.
• Experience managing makerspace technologies (e.g., 3D printing, media production tools).
• Experience developing programming that integrates technology into teaching and learning.
• Experience working in a consortium, multi-institutional, or HBCU environment.

Responsibilities

• In collaboration with the Assistant Director of Public Services and Academic Engagement, provides supervision, strategic direction, and leadership for the User Experience Team and public services points.
• Provide direct supervision to oversee the management, operation, and strategic development of the Technology Design Studio and associated audio-visual labs and creative spaces.
• Implement staffing models, workflows, and service standards that align with user needs and institutional priorities.
• Collaborate with the Assistant Director to align public services with broader academic engagement strategies such as research and reference services and student success services.
• Implement customer service frameworks that promote consistency, accessibility, and inclusivity at all public services points in the Library.
• Manage and maintain public technology resources, including Windows and Apple computers, productivity and creative software, multimedia workstations, recording studios, audiovisual equipment, and 3D printers, to support teaching, learning, research, and creative production.

Skills

Public services leadership

User experience strategy

Team supervision

Customer service models

User-centered service initiatives

Education

MLIS or related advanced degree

Tools

Technology Design Studio

Makerspaces

3D printing

Audiovisual labs

Digital labs

Job description

The Atlanta University Center (AUC) Robert W. Woodruff Library

is seeking an organized and proactive Head of Public Services. The Head of Public Services will oversee the public service operations, user experience strategy, customer service model development and the implementation of innovative technology resources and planning.

About Us

The AUC Woodruff Library supports the teaching and learning missions of three institutions of higher learning that comprise the world's largest consortium of Historically Black Colleges & Universities (HBCUs) - Clark Atlanta University, Morehouse College, and Spelman College. Our staff is diverse and represents many nations, background, and perspectives, yet we all work together to meet the needs of our students, faculty, and other stakeholders. We are an organization of transformation and growth, which means significant opportunities exist for talented and energetic individuals.

What We Offer Our Employees

• Competitive pay and benefits package
• Generous paid time off for both full-time & part-time employees
• 403(B) Retirement Plan with company catch for employees contributing between 3 – 7%.
• Thirteen (13) paid Holidays per year
• Supportive work environment
• Opportunities for advancement & career development
• Employee Assistance Program (EAP)
• Employee discount program

What We Require for the Head of Public Service Role:

• Master Degree in Library and Information Science (MLIS) from an ALA-accredited institution or a related advanced degree in relevant field.
• Minimum three to five years of progressively responsible experience in academic library, learning commons or similar environment.
• Demonstrated experience leading public services operations and/or user-centered service initiatives.

• Experience supervising professional staff and managing teams.
• Experience developing customer service models or user experience strategies.
• Experience managing or supporting technology-rich learning environments, makerspaces, or digital labs.

Preferred Experience & Credentials:

• Experience establishing or leading a User Experience (UES) program or team.
• Experience managing makerspace technologies (e.g., 3D printing, media production tools).
• Experience developing programming that integrates technology into teaching and learning.
• Experience working in a consortium, multi-institutional, or HBCU environment.
• Familiarity with assessment frameworks and service design methodologies

Key Job Responsibilities:

• In collaboration with the Assistant Director of Public Services and Academic Engagement, provides supervision, strategic direction, and leadership for the User Experience Team and public services points
• Provide direct supervision to oversee the management, operation, and strategic development of the Technology Design Studio and associated audio-visual labs and creative spaces.
• Implement staffing models, workflows, and service standards that align with user needs and institutional priorities.
• Collaborate with the Assistant Director to align public services with broader academic engagement strategies such as research and reference services and student success services
• Implement customer service frameworks that promote consistency, accessibility, and inclusivity at all public services points in the Library
• Manage and maintain public technology resources, including Windows and Apple computers, productivity and creative software, multimedia workstations, recording studios, audiovisual equipment, and 3D printers, to support teaching, learning, research, and creative production.

The Atlanta University Center (AUC) Robert W. Woodruff Library is a place where forward-thinking and innovative employees work and collaborate.

The Robert W. Woodruff Library is an Equal Opportunity Employer.