Head of Public Services

Robert W Woodruff Library Of The Atlanta University Center Inc; Atlanta (GA); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

13 paid holidays

403(b) Retirement Plan

PTO

Employee Assistance Program

Employee discount program

Career development opportunities

Supportive work environment

Job summary

The Atlanta University Center (AUC) Robert W. Woodruff Library is seeking an organized and proactive Head of Public Services to lead the public services team and oversee user experience strategy as well as the implementation of innovative technology resources and planning.

The role requires steering the Public Services team, developing customer service models, supervising professional staff, and collaborating with academic engagement to support teaching, research, and student success in a

Qualifications

• MLIS from an ALA-accredited institution or related advanced degree.
• 3–5 years of progressively responsible experience in academic libraries.
• Experience leading public services operations and user-centered initiatives.
• Experience supervising professional staff and managing teams.
• Experience developing customer service models or user experience strategies.
• Experience managing technology-rich learning environments or digital labs.

Responsibilities

• Provide supervision and strategic direction for the User Experience Team and public services points.
• Oversee management, operation, and development of Technology Design Studio and AV labs.
• Implement staffing models, workflows, and service standards aligned with user needs.
• Collaborate to align public services with broader academic engagement strategies.
• Implement customer service frameworks promoting consistency, accessibility, and inclusion.
• Manage public technology resources including computers, software, studios, and 3D printers.

Skills

Leadership

User experience

Customer service

Staff supervision

Strategic planning

Education

MLIS (ALA-accredited or related)

Tools

Makerspace tech

AV labs management

Job description

Head of Public Services

Full Time Senior Management Atlanta, GA, US

4 days ago Requisition ID: 1137

The Atlanta University Center (AUC) Robert W. Woodruff Library is seeking an organized and proactive Head of Public Services. The Head of Public Services will oversee the public service operations, user experience strategy, customer service model development and the implementation of innovative technology resources and planning.

About Us

The AUC Woodruff Library supports the teaching and learning missions of three institutions of higher learning that comprise the world's largest consortium of Historically Black Colleges & Universities (HBCUs) - Clark Atlanta University, Morehouse College, and Spelman College. Our staff is diverse and represents many nations, background, and perspectives, yet we all work together to meet the needs of our students, faculty, and other stakeholders. We are an organization of transformation and growth, which means significant opportunities exist for talented and energetic individuals.

What We Offer Our Employees

• Competitive pay and benefits package
• Generous paid time off for both full-time & part-time employees
• 403(B) Retirement Plan with company catch for employees contributing between 3-7%.
• Thirteen (13) paid Holidays per year
• Supportive work environment
• Opportunities for advancement & career development
• Employee Assistance Program (EAP)
• Employee discount program

What We Require for the Head of Public Service Role:

• Master Degree in Library and Information Science (MLIS) from an ALA-accredited institution or a related advanced degree in relevant field.
• Minimum three to five years of progressively responsible experience in academic library, learning commons or similar environment.
• Demonstrated experience leading public services operations and/or user-centered service initiatives.
• Experience supervising professional staff and managing teams.
• Experience developing customer service models or user experience strategies.
• Experience managing or supporting technology-rich learning environments, makerspaces, or digital labs.

Preferred Experience & Credentials:

• Experience establishing or leading a User Experience (UES) program or team.
• Experience managing makerspace technologies (e.g., 3D printing, media production tools).
• Experience developing programming that integrates technology into teaching and learning.
• Experience working in a consortium, multi-institutional, or HBCU environment.
• Familiarity with assessment frameworks and service design methodologies

Key Job Responsibilities:

• In collaboration with the Assistant Director of Public Services and Academic Engagement, provides supervision, strategic direction, and leadership for the User Experience Team and public services points
• Provide direct supervision to oversee the management, operation, and strategic development of the Technology Design Studio and associated audio-visual labs and creative spaces.
• Implement staffing models, workflows, and service standards that align with user needs and institutional priorities.
• Collaborate with the Assistant Director to align public services with broader academic engagement strategies such as research and reference services and student success services
• Implement customer service frameworks that promote consistency, accessibility, and inclusivity at all public services points in the Library
• Manage and maintain public technology resources, including Windows and Apple computers, productivity and creative software, multimedia workstations, recording studios, audiovisual equipment, and 3D printers, to support teaching, learning, research, and creative production.

The Atlanta University Center (AUC) Robert W. Woodruff Library is a place where forward-thinking and innovative employees work and collaborate.

The Robert W. Woodruff Library is an Equal Opportunity Employer.