Head of Provider Strategy & Operations

Career Renew; New York (NY); On-site; USD 200,000 - 230,000; Full time

Benefits offered by this job

Benefits

Equity

Job summary

Career Renew is recruiting for a Head of Provider Strategy & Operations, an onsite NYC role with a base salary of 200–230K plus benefits and equity. You will architect and scale our coach network, owning onboarding, compensation systems, and performance improvements while advising the CEO and leadership.

The ideal candidate has 7+ years in strategy and operations at fast-growing companies, strong data skills, and an AI-first, high-agency mindset to navigate rapid startup changes in

Qualifications

• 7+ years in Strategy & Operations, GM, Chief of Staff, marketplace, or business operations at a fast-growing company.
• Experience building, scaling, or operating people-intensive systems (provider networks, distributed workforces, marketplaces, frontline operations).
• Strong data modeling and quantitative analysis; translate insights into action.
• AI-first mindset; actively leverage AI tools to improve systems and processes.
• High-agency, low-ego operator comfortable with ambiguity and rapid change in a startup.

Responsibilities

• Optimize coach compensation systems to drive coach and client satisfaction.
• Build and scale onboarding, training, and continuing education programs for coaches.
• Use data modeling and experimentation to improve coach performance and scalability.
• Lead and develop an existing team of direct reports from day one.
• Serve as a strategic thought partner to the CEO and leadership team.

Skills

Strategy & Ops

Data modeling

Quantitative analysis

AI-first mindset

Leadership

Job description

Career Renew is recruiting for one of its clients a Head of Provider Strategy & Operations - this is an onsite position in NYC. Base salary range: 200-230K plus benefits plus equity

We are looking for a Head of Provider Strategy & Operations with 7+ years of experience to architect and scale the coach network at the first platform offering personal training covered by health insurance. You'll own the systems that determine how coaches join, onboard, improve, and deliver life-changing care, while serving as a strategic thought partner to the CEO at a company that's grown 30x in the past year.

What will you be doing?

• Optimize coach compensation systems to drive coach and client satisfaction - this is the first major project
• Build and scale world-class coach onboarding, training, and continuing education programs
• Use data modeling and experimentation to continuously improve coach performance and scalability
• Lead and develop an existing team of direct reports from day one
• Serve as a strategic thought partner to the CEO and leadership team across key business decisions

Key Requirements

• 7+ years of experience in Strategy & Operations, GM, Chief of Staff, marketplace, or business operations roles at a fast-growing company
• Proven experience building, scaling, or operating people-intensive systems (provider networks, distributed workforces, marketplaces, frontline operations)
• Strong data modeling and quantitative analysis skills - you can build models, interrogate data, and turn insights into action
• AI-first mindset - you actively leverage AI tools to improve systems and processes
• High-agency, low-ego operator comfortable with ambiguity and rapid change in a startup environment