Director of Operations

emergemarket.com; Ruidoso (NM); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vacation rentals

Job summary

emerge market.com seeks a Director of Operations to lead Property Care and Maintenance teams, ensuring properties meet company standards and goals. You will collaborate with department heads, manage scheduling, budgeting, and P&L analysis, and drive operational improvements.

The role requires leadership in vacation rental or property management, strong analytical skills, willingness to travel to properties and offices, and the ability to recruit, hire, and train staff while maintaining safety

Qualifications

• Bachelor's Degree in Business Administration, Management, or related field preferred.
• At least five years of leadership experience in vacation rental or property management.
• Strong analytical and problem-solving skills.
• Willingness to travel to properties/offices within assigned markets.

Responsibilities

• Review weekly schedule and coordinate with Operations leadership.
• Assist with work order flow and completion audits.
• Develop instructional plans for property managers and maintenance teams.
• Train staff and oversee development programs.
• Oversee initial and ongoing development training.
• Meet monthly with support departments.
• Meet weekly with Directors to evaluate team communication and goals.
• Perform property inspections for grading and development opportunities.
• Maintain consistent rotation to support all areas.
• Recruit, hire, and train staff to company standards.
• Provide on-call and after-hours coverage as assigned.

Skills

Leadership experience

Analytical thinking

Communication skills

Travel flexibility

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Track

Kaba

Job description

• Pay or shift range: $50,000 USD to $55,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Director of Operations will oversee the Property Care and Maintenance teams to ensure properties are achieving company standards and goals. This position seeks out opportunities to improve operational efficiencies and enhance property performance. The Director of Operations frequently collaborates with other department heads to ensure guest and owner satisfaction, and handles administrative duties such as scheduling, budgeting, and analyzing the P&L.

• Review and update weekly schedule and needs with Operations leadership
• Assist/engage team with work order flow and completion audit
• Developmental instruction assignments to property managers, maintenance techs, and operation specialists
• Employee training and development
• Oversee all initial and ongoing development training
• Meet monthly with support departments
• Meet weekly with Director of Operations Team to evaluate team communication and goal markers
• Perform property inspections for grading and development opportunities
• Must have a consistent rotation in market to offer full support to all areas in a consistent manner
• Maintain professional and personal development by attending in-house development sessions and self- development
• Direct staff to follow a “safety first” principle and ensure that unsafe conditions are corrected immediately
• Be aware of the company’s emergency preparedness plan and responsibilities. This includes being available for implementation and assistance if necessary
• Recruit, hire, and train staff to company standards and expectations
• Assist with on-call and after hours coverage as assigned
• Perform other duties as assigned

Qualifications and Experience:

• Bachelor's Degree in Business Administration, Management, or related field preferred
• At least five years of leadership experience in the vacation rental or property management industries
• Strong analytical and problem-solving skills
• Travel as needed to properties and/or offices within the assigned markets
• Software skills, including use of Microsoft Office software, Track, Kaba and other web-based applications needed for position
• Excellent verbal and written communications skills necessary to communication with owners, guests, vendors, team members and management
• Leadership and decision-making skills along with excellent time management and organization skills
• Must pass background check and motor vehicle review
• Open availability to include weekends, holidays, and on-call as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting: Ability to occasionally lift up to 15 lbs.
• Vision: Prolonged, close up work on computer screen.
• Mental Demands: Problem solve, interpret and meet deadlines.
• Environmental: Climate controlled space.

Position Type and Expected Hours of Work

Full-time position. Varies based upon business needs. Must be able to work between Sunday and Saturday, be available 24/7 via phone and ability to work holidays. May need to work over 40 hours in any given week, based on workload.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vacation rentals.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.