Head of Production & Collaboration Technology

Klaviyo Inc.; Boston, Northern (MA, KY); Hybrid; USD 112,000 - 168,000; Full time

Benefits offered by this job

Annual bonus

Health & wellbeing benefits

Travel opportunities up to 20%

Job summary

Klaviyo in Boston is seeking a Production & Collaboration Technology Lead to own the strategy, team, and technology experiences that power how Klaviyos connect, collaborate, and come together.

The ideal candidate blends technical leadership with hands-on execution, defining standards, evaluating vendors, and guiding budgets to deliver scalable, reliable AV and collaboration environments across all workplaces.

Qualifications

• 8+ years in live production, broadcast, audiovisual technology, collaboration technology, or a related field.
• Ability to define a long-term technology strategy and execute when needed.
• Experience leading cross-functional programs and budgets.

Responsibilities

• Own the global strategy and roadmap for production, audiovisual systems, conference rooms, collaboration technology, digital signage, and related infrastructure.
• Set the standard for high-profile company moments including executive meetings, town halls, broadcasts, internal events, and hybrid experiences.
• Ensure collaboration technology is intuitive, reliable, scalable, and aligned with how Klaviyos work.
• Partner with multiple teams to align technology investments with company priorities.
• Own budgets, vendor strategy, equipment lifecycle planning, and major technology investments.
• Establish operating standards, service expectations, metrics, and accountability across the function.
• Use data and feedback to continuously improve the experience.
• Guide AV and collaboration technology strategy for new workplaces, renovations, studios, and major projects.
• Build scalable systems, playbooks, and processes to ensure repeatable execution.
• Prioritize resource allocation when production demands, issues, and projects compete for teams.
• Serve as senior escalation point for critical production issues while empowering the team to decide.
• Maintain strong technical judgment while coaching the team and challenging assumptions.

Skills

Strategy & leadership

Executive communication

Vendor management

Tools

Jamf Pro

Okta

1Password

Google Workspace

Confluence/Jira

OfficeSpace

Freshservice

Greetly

Zoom

Job description

Klaviyo in Boston is seeking a Production & Collaboration Technology Lead to own the strategy, team, and technology experiences that power how Klaviyos connect, collaborate, and come together.

The ideal candidate blends technical leadership with hands-on execution, defining standards, evaluating vendors, and guiding budgets to deliver scalable, reliable AV and collaboration environments across all workplaces.