Head of Production & Application Operations

EPC Eneric Petroleum Corp.; Phoenix (AZ); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Long-term disability insurance

Vacation/sick time

401K with company match

11 paid holidays

Job summary

Cambridge is seeking an accomplished Director of Application & Production Operations to lead the reliable, secure, and scalable operation of critical applications and production services. The role owns standards, governance, incident response, resilience, and continuous improvement across production support, database services, and release support.

You will guide workforce planning, mentoring, and vendor relationships while partnering with Product, Architecture, Infrastructure, Cybersecurity, and

Qualifications

• Progressive leadership experience in application operations, production support, site reliability, or similar.
• Experience governing production-support models, incident management, and service ownership.

Responsibilities

• Provide leadership for production support, database services, and application-operations teams.
• Oversee workforce planning, recruitment, coaching, and performance management.
• Establish governance across releases, service ownership, and operational readiness.
• Lead major incidents and executive communications with clear ownership and outcomes.
• Collaborate across Product, architecture, security, and finance to optimize service health.

Skills

Strategic thinking

Executive communication

Influencing without authority

Operational focus

Financial management

Vendor negotiation

Education

Bachelor’s degree in IT/engineering/business

Tools

Dynatrace

Azure Monitor

Application Insights

Splunk

PagerDuty

ServiceNow

Job description

Cambridge is seeking an accomplished Director of Application & Production Operations to lead the reliable, secure, and scalable operation of critical applications and production services. The role owns standards, governance, incident response, resilience, and continuous improvement across production support, database services, and release support.

You will guide workforce planning, mentoring, and vendor relationships while partnering with Product, Architecture, Infrastructure, Cybersecurity, and