Head of Product & Tech Operations Excellence

Ridgeline; Reno (NV); Hybrid; USD 194,000 - 267,000; Full time

Benefits offered by this job

Unlimited vacation

Educational and wellness reimburse m e

$0 cost employee insurance plans

Job summary

Ridgeline seeks a foundational leadership executive to build and lead Product & Technology Operational Excellence, uniting Product Ops, Engineering, QA Ops, and Project Management into a cohesive operating model.

You will translate priorities, improve decisions, and drive quality and discipline while leveraging AI tools to boost efficiency and knowledge sharing across Product and Technology. This hybrid, in-office role requires 3 days onsite weekly in San Ramon, Reno, or New York.

Qualifications

• 10+ years of cross-functional leadership in operations or similar roles.
• 8+ years in people leadership with track record of building high-performing teams.
• Partner with senior leaders to translate priorities into operating plans and measurable outcomes.
• Experience building operating models, governance structures, standards, and management systems.
• Strong experience improving cross-functional execution across Product, Engineering, QA, GTM, and partners.
• Track record of executive influence and alignment across multiple teams.
• Experience establishing or improving quality, program management, PMO standards in scaling tech.
• Familiarity with Jira and Productboard and governance of these tools.
• Judgment on standardization vs flexibility to scale teams.
• Experience building metrics, dashboards, and review mechanisms for visibility.
• Excellent written and verbal communication skills.
• Strong problem-solving, high agency, and execution in ambiguity.
• Ability to balance strategic leadership with hands-on execution.
• Fluency with AI tools like ChatGPT, Claude, Gemini, Glean.
• Learning mindset for cutting-edge technologies and investment domain.

Responsibilities

• Partner with Product, Engineering, Quality, GTM, and leaders to clarify priorities and improve decisions.
• Lead a multidisciplinary Product & Technology Operational Excellence organization across Product Ops, Engineering, QA Ops, and Project Management.
• Build and evolve an operating model aligning priorities, surfacing risks, and following through on commitments.
• Establish and mature standards increasing consistency, accountability, and execution discipline.
• Create dashboards, scorecards, and reviews giving leaders visibility into priorities, progress, risks, and dependencies.
• Clarify roles, handoffs, decision rights, and forums to reduce friction and accelerate execution.
• Oversee a portfolio of technology initiatives with ownership, milestones, risks, and cross-functional alignment.
• Develop leaders across Product Ops, Engineering Ops, QA Ops, and Project Management in a high-performing culture.
• Apply AI and automation to strengthen efficiency, decision support, and knowledge sharing.
• Model ownership, transparency, sound judgment, and growth mindset across teams.

Skills

Cross-functional leadership

Executive partnering

Operating model design

Quality improvement

Program management

Executive influence

Cross-team governance

Jira familiarity

Productboard familiarity

Metrics & dashboards

Communication skills

Problem solving

Strategic + hands-on

AI tool fluency

Learning mindset

Tools

Jira

Productboard

Job description

Ridgeline seeks a foundational leadership executive to build and lead Product & Technology Operational Excellence, uniting Product Ops, Engineering, QA Ops, and Project Management into a cohesive operating model.

You will translate priorities, improve decisions, and drive quality and discipline while leveraging AI tools to boost efficiency and knowledge sharing across Product and Technology. This hybrid, in-office role requires 3 days onsite weekly in San Ramon, Reno, or New York.