Head of Product & Tech Operations Excellence

Socket.dev; Reno (NV); Hybrid; USD 194,000 - 267,000; Full time

Benefits offered by this job

Unlimited vacation

Educational reimbursements

0-cost employee insurance

Company stock plan

Job summary

Ridgeline is seeking a foundational leader to build and head the Product & Technology Operational Excellence function, uniting Product Operations, Engineering and QA Operations, and Project Management into a cohesive operating model.

You will partner with senior leaders to translate priorities into execution plans, strengthen quality and discipline, and create visibility for faster, better decisions, with AI tools to boost efficiency.

Qualifications

• 10+ years in cross-functional leadership roles in product, engineering, operations, or related fields.
• 8+ years of people leadership building high-performing teams.
• Proven ability to translate priorities into operating plans and measurable outcomes.
• Experience implementing operating models and governance in complex tech organizations.

Responsibilities

• Partner with PM, Eng, QA, GTM and leaders to clarify priorities and improve decisions.
• Lead a multidisciplinary Product & Technology Operational Excellence organization.
• Build an operating model aligning Product, Engineering and Quality priorities and surface risks early.
• Establish standards that increase consistency, accountability, and execution discipline.
• Create dashboards, scorecards, and reviews for visibility into priorities, progress, risks, and opportunities for intervention.
• Clarify roles, handoffs, decision rights, and operating forums across Product, Engineering, QA, GTM, and partner teams to reduce friction.
• Oversee a portfolio of key technology initiatives with milestones, dependencies, and risk management.
• Develop leaders and teams across Product Operations, Engineering and QA Operations, and Project Management.
• Apply AI and automation to strengthen operating efficiency, decision support, knowledge sharing, and execution quality.

Skills

Operations leadership

Cross-functional leadership

Executive communication

Strategic thinking

AI tools awareness

Tools

Jira

Productboard

Job description

Ridgeline is seeking a foundational leader to build and head the Product & Technology Operational Excellence function, uniting Product Operations, Engineering and QA Operations, and Project Management into a cohesive operating model.

You will partner with senior leaders to translate priorities into execution plans, strengthen quality and discipline, and create visibility for faster, better decisions, with AI tools to boost efficiency.