Head of Product, New Customer Experience & Onboarding

The Wrap; San Francisco (CA); Hybrid; USD 220,000 - 300,000; Full time

Benefits offered by this job

Competitive pay and benefits

Equity (RSUs)

Career growth

Job summary

Gusto is seeking an experienced Head of Product, New Customer Experience, to own the entire onboarding and activation journey for new SMB customers.

You will lead a team of PMs and partner with Engineering, Design, Data, Marketing, Sales and Finance to make onboarding feel guided and efficient, with AI enabling key steps.

This role offers competitive pay, equity, and benefits, with the opportunity to shape how SMBs discover and start using Gusto across multiple products.

Responsibilities

• Own the end-to-end new customer experience, including determining the best way to natively include AI throughout to assist customers.
• North Star: Create a best-in-class new customer experience which grows the number of small businesses who choose Gusto and get successfully set up.
• Collaborate with Engineering, Design, Data, Marketing, Sales and Finance to execute on onboarding and activation initiatives.

Job description

Gusto is seeking an experienced Head of Product, New Customer Experience, to own the entire onboarding and activation journey for new SMB customers.

You will lead a team of PMs and partner with Engineering, Design, Data, Marketing, Sales and Finance to make onboarding feel guided and efficient, with AI enabling key steps.

This role offers competitive pay, equity, and benefits, with the opportunity to shape how SMBs discover and start using Gusto across multiple products.