Head of Product & Experience Strategy

Hard Problems; Boston (MA); Hybrid; USD 130,000 - 203,000; Full time

Job summary

Mass Digital, part of the Commonwealth of Massachusetts, is seeking a Deputy Chief Digital Officer to lead and mature the product organization. The role shapes vision, strategy, and operating models for government digital services and partners with agency leaders to drive experience and product management excellence.

The position is full-time with a hybrid schedule (40% onsite at One Ashburton Place, Boston) and standard hours 9:00 AM–5:00 PM EST.

Qualifications

• Seven years of full-time IT administration/management experience, with at least three in a managerial capacity.
• Deep expertise in product sensing, strategy, and iterative delivery with cross-functional teams.
• Proven ability to influence senior leaders and partner across agencies.

Responsibilities

• Set experience strategy across Mass Digital's product portfolio.
• Lead planning, prioritization, and roadmapping aligned to outcomes.
• Develop product roadmaps informed by research, feedback, and data.

Skills

Product strategy

Stakeholder management

Team leadership

Experience in public sector

Human-centered design

Service design

Agile delivery

Experience building product orgs

Budget / governance

Job description

Mass Digital, part of the Commonwealth of Massachusetts, is seeking a Deputy Chief Digital Officer to lead and mature the product organization. The role shapes vision, strategy, and operating models for government digital services and partners with agency leaders to drive experience and product management excellence.

The position is full-time with a hybrid schedule (40% onsite at One Ashburton Place, Boston) and standard hours 9:00 AM–5:00 PM EST.