Public Digital Delivery Lead

Massachusetts Department of Public Health; Boston (MA); Hybrid; USD 103,000 - 159,000; Full time

Job summary

Exec Office of Technology Services and Security’s Mass Digital seeks a Delivery Operations Manager to lead program and delivery management, align priorities, and enable outcome‑driven work across multiple teams within the Commonwealth’s digital service.

You will establish delivery practices, coordinate complex initiatives, and manage stakeholder alignment with a focus on equity and citizen‑centered government services.

Qualifications

• Progressive experience leading program, portfolio, delivery, or operations management in complex organizations.
• Experience establishing and maturing delivery management practices across multiple teams.
• Ability to coordinate cross‑functional initiatives involving product, design, engineering, operations, policy.
• Strong understanding of modern product development and agile or iterative delivery practices.
• Experience designing governance processes for executive decision‑making and accountability.
• Experience with budgeting, forecasting, and portfolio management processes.

Responsibilities

• Lead and mature Mass Digital’s program and delivery management across the team.
• Define and evolve delivery management practices, frameworks, tools, and operating rhythms.
• Maintain a cross‑team view of priorities, progress, dependencies, risks, and resources.
• Partner with team leads to strengthen planning, delivery, risk management, and coordination.
• Identify systemic barriers to delivery and improve Mass Digital’s planning and execution.
• Coordinate reporting, budgeting, and operational processes for Mass Digital.

Skills

Program management

Delivery management

Cross-functional coordination

Agile delivery

Governance

Facilitation

Education

Bachelor's degree in related field

Graduate degree in related field

Job description

Exec Office of Technology Services and Security’s Mass Digital seeks a Delivery Operations Manager to lead program and delivery management, align priorities, and enable outcome‑driven work across multiple teams within the Commonwealth’s digital service.

You will establish delivery practices, coordinate complex initiatives, and manage stakeholder alignment with a focus on equity and citizen‑centered government services.