Head of Product Experience & CX

Ernst & Young Oman; Honolulu (HI); Hybrid; USD 267,000 - 587,000; Full time

Job summary

EY is seeking a CT Engineering Product Experience Leader to partner with clients and stakeholders to deliver digital experiences across the end-to-end journey. You will shape strategy, define capabilities, and drive technology solutions across hybrid, physical and digital spaces.

You will lead global design studios, collaborate with Adobe partners, and build a culture of creativity, inclusion and delivery excellence, while mentoring teams and advancing data-driven practices.

Qualifications

• Master’s in Business Administration or equivalent degree.
• 10+ years of leadership and innovation experience in the technology sector.
• Consulting skills and C-suite executive client engagement experience with global brands.
• Design studio management and tactical work involving design thinking, service design, user experience, customer experience, digital and industrial design, as well as technology demonstrations.
• People management, coaching, mentoring and training skills.
• Portfolio with body of work involving ventures, emerging technologies and digital transformation.
• Technology demonstrations and presentations at industry forums, conferences and events.
• Experience partnering with, or conducting qualitative and/or quantitative research, from insights to implications leading to product definition and delivery.
• Ability to manage growing product portfolio and multiple projects in a fast-paced, complex and deadline-driven environment.
• Proven ability to navigate, build consensus and work effectively within multi-disciplinary and cross-departmental teams in client and in-house organizations.
• Ability to map out options and solve complex problems in an ambiguous and fluid environment.
• Strong conceptualization ability, visual communication and attention to detail.
• Embody and contribute to our culture and values.

Responsibilities

• Formulating ’experience innovation’ vision, strategy, capability and operating model.
• Devising technological products and solutions defined by exceptional quality experiences that are informed by data.
• Designing, developing and implementing an experience layer of tools and technologies which allows for personalization at a user/persona level, working closely with Alliance partners such as Adobe across their suite of user interface and personalization technologies. This includes operating across physical, digital and hybrid solution areas throughout end-to-end journeys.
• Equipping and managing global design studios optimized for client experience and co-creation. Deploying ’living-design-lab’ for test-oriented prototyping and agile generation of new data and insights.
• Engaging with clients, their customers, partners, analysts, academia, organizations and industry bodies to promote EY as a leader in the area of Experience through differentiated products and platforms in the market with a value-driven and growth mindset. This includes engaging in industry thought leadership activities and technology showcase at public events and incubating advanced technology demonstrations, generating interactive media and publications
• Collaborating with stakeholders across the business and in interdisciplinary activities to succeed together. Formalizing partner ecosystem, engagement models and go-to-market strategies.
• Overseeing the user experience team to achieve best-in-class user experience accreditation in the market. Promoting design excellence across product team by scaling knowledge sharing programs and training.

Skills

Leadership

Innovation

Consulting skills

Design thinking

People management

Portfolio management

Tech demos

Cross-functional collab

Research methods

Communication

Education

MBA or equivalent

Tools

Adobe Creative Suite

Job description

EY is seeking a CT Engineering Product Experience Leader to partner with clients and stakeholders to deliver digital experiences across the end-to-end journey. You will shape strategy, define capabilities, and drive technology solutions across hybrid, physical and digital spaces.

You will lead global design studios, collaborate with Adobe partners, and build a culture of creativity, inclusion and delivery excellence, while mentoring teams and advancing data-driven practices.