Client Tech Experience & Innovation Leader

EY; Raleigh (NC); Hybrid; USD 267,000 - 587,000; Full time

Benefits offered by this job

Hybrid work model

Competitive pay

Flexible vacation policy

Job summary

EY's Client Technology unit is seeking an experienced CT Engineering Product Experience Leader to define direction for sophisticated digital experiences across EY's client engagements. You will partner across disciplines to deliver personalized solutions, leveraging data and industry partnerships, including Adobe, to create compelling customer journeys.

You will lead global design studios, mentor teams, and drive a culture of creativity, inclusion, and excellence while shaping product strategy

Qualifications

• Master’s in Business Administration or equivalent degree.
• 10+ years of leadership and innovation experience in the technology sector.
• Consulting skills and C-suite executive client engagement experience with global brands.
• Design studio management and tactical work involving design thinking, service design, user experience, customer experience, digital and industrial design, as well as technology demonstrations.
• People management, coaching, mentoring and training skills.
• Portfolio with body of work involving ventures, emerging technologies and digital transformation.
• Technology demonstrations and presentations at industry forums, conferences and events.
• Experience partnering with, or conducting qualitative and/or quantitative research, from insights to implications leading to product definition and delivery.
• Ability to manage growing product portfolio and multiple projects in a fast-paced, complex and deadline-driven environment.
• Proven ability to navigate, build consensus and work effectively within multi-disciplinary and cross-departmental teams in client and in-house organizations.
• Ability to map out options and solve complex problems in an ambiguous and fluid environment.
• Strong conceptualization ability, visual communication and attention to detail.
• Embody and contribute to our culture and values.

Responsibilities

• Formulating ‘experience innovation’ vision, strategy, capability and operating model.
• Devising technological products and solutions defined by exceptional quality experiences that are informed by data.
• Designing, developing and implementing an experience layer of tools and technologies which allows for personalization at a user/persona level, working closely with Alliance partners such as Adobe across their suite of user interface and personalization technologies.
• Equipping and managing global design studios optimized for client experience and co-creation.
• Engaging with clients, their customers, partners, analysts, academia, organizations and industry bodies to promote EY as a leader in the area of Experience through differentiated products and platforms in the market with a value-driven and growth mindset.
• Collaborating with stakeholders across the business and in interdisciplinary activities to succeed together.
• Overseeing the user experience team to achieve best-in-class user experience accreditation in the market.

Skills

Leadership

Consulting

Design thinking

People management

Portfolio development

Presentations

Research collaboration

Portfolio management

Cross-functional leadership

Problem solving

Visual communication

Culture fit

Education

MBA

Tools

Adobe

Job description

EY's Client Technology unit is seeking an experienced CT Engineering Product Experience Leader to define direction for sophisticated digital experiences across EY's client engagements. You will partner across disciplines to deliver personalized solutions, leveraging data and industry partnerships, including Adobe, to create compelling customer journeys.

You will lead global design studios, mentor teams, and drive a culture of creativity, inclusion, and excellence while shaping product strategy