Head of Product, Commercial Platforms & Digital Experience

Heidrick & Struggles; Chicago (IL); On-site; USD 180,000 - 250,000; Full time

Job summary

Heidrick & Struggles seeks a Head of Product, Commercial Platforms & Digital Experience to own the portfolio supporting our commercial platforms, relationship-management, and integrated digital experiences, including Salesforce-enabled workflows and client/candidate portals.

You will define the product vision, roadmap, and drive delivery across enterprise-scale advisory and go-to-market workflows, partnering with leaders across Engineering, Data Science, Operations, Marketing, and Advisory.

Qualifications

• 12+ years of product management experience, including senior leadership of complex digital portfolios.
• 6+ years of experience leading product teams, likely in a B2B environment.
• Deep experience in CRM, commercial platforms, digital experience products, talent acquisition technology, recruiting workflows, or adjacent professional services domains.
• Proven success partnering with business functions or practices to rationalize demand and build unified roadmaps in a complex, matrixed organization.
• Technical acumen and proven success delivering enterprise-grade digital products in high-stakes, consultant-facing environments.

Responsibilities

• Partner with business unit, commercial, and advisory leaders to consolidate demand into a coherent, multi-year strategy and roadmap for Heidrick’s commercial platforms and digital experiences.
• Act as the primary product counterpart for Salesforce-enabled commercial and advisory workflows, ensuring clear prioritization, trade-offs, and visibility to value.
• Shape a compelling product vision for the commercial platforms and digital experience portfolio to deliver differentiated, scalable experiences aligned with firm strategy and consultant workflows.
• Own the end-to-end ecosystem to ensure coherent experiences across consultant workflows, client/candidate portals, Salesforce and related platforms, integrated digital products, and reporting.
• Translate business strategy, consultant needs, commercial priorities, and operational input into a prioritized roadmap that maximizes commercial impact, productivity, and candidate/client experience.
• Govern portfolio-level prioritization and investment decisions to balance innovation, scalability, operational sustainability, and risk.
• Develop robust business cases in partnership with key stakeholders to drive product innovation and impact.
• Lead cross-functional alignment across Product, Engineering, Data Science, Operations, Commercial, Marketing, and Advisory teams to enable predictable, high-quality delivery.
• Identify market opportunities and internal pain points through research with consultants, clients, candidates, commercial leaders, and platform users.
• Drive convergence and reuse across commercial platform and digital experience capabilities, simplifying the portfolio and improving scalability, margin, consultant efficiency, and client experience.
• Oversee integration of Salesforce, third-party platforms, and related capabilities into a cohesive ecosystem for client, candidate, consultant, and business development workflows.
• Sponsor discovery and validation of new platform capabilities, AI-enabled relationship intelligence, sourcing and matching, and workflow automation to extend Heidrick’s market leadership.
• Ensure commercial platforms, Salesforce-enabled workflows, and related digital products meet enterprise standards for data integrity, security, candidate privacy, fairness, and regulatory compliance.
• Partner with commercial and operations leaders to embed products into service offerings and support effective go-to-market execution.
• Define and monitor portfolio-level success metrics to drive continuous improvement and evidence-based decision-making.
• Lead, coach, and develop senior product talent to build a high-performing, accountable product organization.

Skills

Product leadership

CRM & platforms

SAFe / Agile

Executive communication

Stakeholder management

Talent acquisition tech

Tools

Salesforce

CRM/ATS platforms

Job description

Heidrick & Struggles seeks a Head of Product, Commercial Platforms & Digital Experience to own the portfolio supporting our commercial platforms, relationship-management, and integrated digital experiences, including Salesforce-enabled workflows and client/candidate portals.

You will define the product vision, roadmap, and drive delivery across enterprise-scale advisory and go-to-market workflows, partnering with leaders across Engineering, Data Science, Operations, Marketing, and Advisory.