Head of Process Excellence & Operational Improvement

Ugajobsearch; Athens (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

University of Georgia is seeking a Director of Operational Excellence to lead Franklin Business Services Office initiatives focused on continuous improvement, data‑driven decision support, and organizational alignment. The role supervises two staff and partners with senior leadership to design and implement effective processes across departments.

Responsibilities include defining standards, evaluating performance, and driving cross‑functional change to improve efficiency, controls, and service

Qualifications

• Bachelor’s degree in a related field and 8 years of professional experience.
• Experience leading continuous improvement initiatives and process optimization.
• Proficiency with MS Office, Power Automate, and Power BI.
• Strong communication and collaboration across cross‑functional teams.

Responsibilities

• Provide operational leadership aligning processes with priorities and goals.
• Lead data‑driven decision support using dashboards and performance metrics.
• Supervise two professional‑level staff and coordinate cross‑functional teams.
• Translate priorities into actionable work plans with timelines and ownership.
• Monitor performance and implement improvements to efficiency and service quality.

Skills

Project management

Cross-functional leadership

Communication

Data analysis

Problem solving

Process optimization

Change management

Stakeholder management

Education

Bachelor’s degree

Tools

Microsoft Office

Power Automate

Power BI

Job description

University of Georgia is seeking a Director of Operational Excellence to lead Franklin Business Services Office initiatives focused on continuous improvement, data‑driven decision support, and organizational alignment. The role supervises two staff and partners with senior leadership to design and implement effective processes across departments.

Responsibilities include defining standards, evaluating performance, and driving cross‑functional change to improve efficiency, controls, and service