Head of Prime Services Relationship Management

Metric; New York (NY); Presencial; USD 250 000 - 450 000; Tempo integral

Resumo da oferta

Metric is seeking a Head of Prime Services Relationship Management to lead a high-performing front-office team focused on daily client engagement, retention, and commercial growth. You will bridge the gap between client acquisition and long-term account optimization, working alongside the Platform Sales team to expand wallet share across cash equities, synthetic prime, and FX prime brokerage.

Ideal candidates bring 8–12+ years in prime brokerage or institutional front-office leadership, with

Qualificações

• Minimum 8-12+ years in Prime Brokerage/Prime Services or institutional front-office leadership.
• Deep multi-asset workflows knowledge: Cash Equities, Synthetic Prime, FXPB.
• Strong client portfolio understanding: Hedge Fund strategies and financing requirements.
• Proven ability to retain clients, defend pricing margins, and cross-sell.
• Excellent communication with C-suite executives.

Responsabilidades

• Lead, mentor, and scale a front-office Relationship Management team.
• Drive commercial growth and wallet share across assets.
• Act as senior escalation point for key institutional clients.
• Align with Trading, Product Development, Risk, and Operations to optimize solutions.
• Monitor client portfolio health and profitability in partnership with risk teams.

Conhecimentos

Leadership

Front-office client engagement

Relationship management

Cross-asset knowledge

Communication

Descrição da oferta de emprego

As the Head of Prime Services Relationship Management, you will lead and scale a high-performing front-office team responsible for day-to-day client engagement, retention, and commercial growth. Sitting directly alongside the Platform Sales team, your team bridges the gap between initial client acquisition and long-term account optimization.

Our growing Prime Services platform delivers a comprehensive, multi-asset solution across Cash Equities, Synthetic Prime (Equity Swaps/Delta One), and Foreign Exchange Prime Brokerage (FXPB). This role requires a dynamic leader with deep market structure knowledge, exceptional client-facing instincts, and a proven track record of managing institutional hedge fund relationships.

Key Responsibilities

• Team Leadership & Development: Lead, mentor, and scale a team of senior and junior Relationship Managers. Set clear performance metrics, foster a culture of accountability, and ensure a premium service model for our institutional client base.
• Commercial Growth & Wallet Share: Partner closely with the Platform Sales team to seamlessly onboard new clients. Drive proactive strategies to maximize cross-asset wallet share (Equities, Synthetics, and FXPB) and identify organic growth opportunities within existing portfolios.
• Senior Client Engagement: Act as the senior escalation point and relationship lead for key institutional clients (Hedge Funds, Asset Managers, and Family Offices).
• Front-Office Collaboration: Align closely with Trading, Product Development, Risk, and Operations to optimize margin financing, stock loan availability, and technology solutions based on client feedback.
• Risk & Profitability Management: Monitor client portfolio health, funding efficiency, and overarching return on capital (RoC). Balance commercial objectives with robust risk management alongside the credit and risk teams.

Required Experience & Skills

• Industry Experience: Minimum of 8-12+ years within Prime Brokerage, Prime Services, or an institutional front-office environment, with a strong background in a leadership or team management capacity.
• Multi-Asset Expertise: Deep, technical understanding of Cash Equities, Synthetic Prime/Equity Derivatives, and FX Prime Brokerage (FXPB) workflows, including clearing, financing, and margin mechanics.
• Client Portfolio Knowledge: A strong understanding of Hedge Fund investment strategies (e.g., Long/Short Equity, Macro, Multi-Strat, Quant) and their specific operational and financing requirements.
• Commercial Acumen: Proven ability to retain clients, defend pricing margins, and cross-sell complex financial products in a competitive market.
• Communication & Presence: Exceptional communication skills with the ability to navigate complex problem-solving scenarios and build trust with client C-suite executives (COOs, CTOs, and Head Traders).