Head of Pilot Operations — Scale Remote Robotics Team

present of AI; New York (NY); Remote; USD 150,000 - 230,000; Full time

Job summary

Ultra makes OP1, a multi-purpose AI robot for industrial warehouse work. This role leads the operation of remote robot pilots, overseeing training, scoring, readiness for customer sites, and managing external contractors alongside the growing in-house team.

A strong candidate has scaled large operations in robotics or related areas and is comfortable doing hands-on work before delegating tasks to others.

Qualifications

• Experience scaling large ops teams in robotics, self-driving, or data labeling.
• Experience with vendor management and SLAs.
• Willingness to do hands-on work before delegating.

Responsibilities

• Lead the full operation of remote robot pilots, growing from dozens to hundreds.
• Oversee training and scoring processes and readiness for each customer site.
• Manage outside contractors alongside an expanding in-house team.
• Forecast hiring needs and build staffing plans.

Job description

Ultra makes OP1, a multi-purpose AI robot for industrial warehouse work. This role leads the operation of remote robot pilots, overseeing training, scoring, readiness for customer sites, and managing external contractors alongside the growing in-house team.

A strong candidate has scaled large operations in robotics or related areas and is comfortable doing hands-on work before delegating tasks to others.