Head of Personal Training & Fitness Experience

Fitness Ventures (Crunch Fitness); Normal (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Fitness Ventures (Crunch Fitness) seeks a Personal Training Director to ensure every club delivers a premier fitness experience. You will uphold standards, lead by example, hire and develop Personal Trainers, and drive revenue and member retention across the department.

You will manage scheduling, guide staff performance, and maintain high-quality programs while ensuring excellent member service and adherence to company policies.

Qualifications

• Hire, develop and manage performance of qualified Personal Trainers.
• Train staff on fitness and supplementation to boost membership retention.
• Conduct weekly meetings with direct reports to review performance and provide direction.
• Manage Personal Trainer scheduling within budgeted non-session hours.
• Mediate staff relations and discipline under supervision.
• Lead teams to deliver high-quality programs to clients.
• Develop weekly staff work schedules and record Time & Labor.
• Ensure compliance with Time and Labor policies and overtime guidelines.
• Provide member service and support related to fitness servicing issues.
• Drive monthly, quarterly and yearly revenue targets for fitness services and supplements.
• Hire, train and develop new Personal Trainers.
• Keep staff updated on industry trends and ensure clients are trained professionally.

Responsibilities

• Hire, train and manage performance of qualified Personal Trainers.
• Develop staff in fitness and supplementation to improve membership retention.
• Conduct weekly meetings to review performance and guide staff toward goals.
• Manage PT schedules within approved budgets and Time & Labor rules.
• Mediate employee relations matters for club fitness staff.
• Discipline staff under supervisor guidance.
• Ensure Trainers deliver high-quality programs to clients.
• Create weekly schedules and record Time & Labor.
• Maintain compliance with Time and Labor guidelines.

Skills

Hiring

Training

Leadership

Scheduling

Budgeting

Employee Relations

Program Delivery

Time & Labor

Member Service

Revenue Targets

Trainer Development

Staff Training

Crunch Programs

Equipment Knowledge

Group Coaching

Customer Service

Tools

dotFIT

ABC/ Datatrak

Crunch-U

VFP

Styku

Job description

Fitness Ventures (Crunch Fitness) seeks a Personal Training Director to ensure every club delivers a premier fitness experience. You will uphold standards, lead by example, hire and develop Personal Trainers, and drive revenue and member retention across the department.

You will manage scheduling, guide staff performance, and maintain high-quality programs while ensuring excellent member service and adherence to company policies.