Head of Performance Insights & Exec Communications

JPMorganChase; Newark (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking an Executive Director to lead the Testing Center of Excellence, partnering with senior leaders across Testing, Control Management, Compliance, Audit, Risk, Finance, Workforce Strategy, Product, Technology and Data & Analytics to drive enterprise performance, governance and executive reporting.

This role will define and lead enterprise KPI/KRI strategy, establish a single performance narrative across execution, quality, workforce, financial management, risk, governance

Qualifications

• 10+ years of experience in business management, COO functions, strategy, analytics, finance, product management, operations, control management, risk, compliance or consulting.
• Proven success leading enterprise performance management, executive reporting, business intelligence, analytics, governance or strategic management in large organizations.
• Ability to influence executive decision-making and drive measurable business outcomes through data, insights, and analysis.
• Experience developing executive communications, board-level presentations, governance materials, scorecards, and leadership reporting.
• Strong understanding of performance measurement frameworks, metrics governance, KPI development, and management operating routines.
• Exceptional executive presence, communication, storytelling, and stakeholder management skills.
• Proven ability to influence outcomes across highly matrixed environments without direct authority.
• Experience in Risk, Compliance, Control Management, Audit, Testing, Operations, Finance, or governance-oriented teams.
• Experience leading analytics, business intelligence, reporting transformation, data governance, or performance management initiatives.
• Experience supporting executive committees, regulatory engagements, board reporting, or senior governance forums.

Responsibilities

• Own the TCoE management system, including executive scorecards, business reviews, governance routines, and leadership reporting.
• Define and lead enterprise KPI/KRI strategy, metric governance, scorecard frameworks, and performance measurement standards.
• Establish a single performance narrative across execution, quality, workforce, financial management, risk, governance, and transformation initiatives.
• Lead quarterly business reviews, executive updates, leadership dashboards, management reporting, and senior stakeholder communications.
• Provide strategic analytics, decision support, scenario analysis, workforce insights, productivity measurements, and business intelligence to senior leaders.
• Own executive communications, leadership messaging, presentations, and stakeholder engagement materials.
• Serve as central point of accountability for performance transparency and timely visibility into organizational effectiveness.
• Lead reporting strategy, requirements, prioritization, and governance with tech/data teams to deliver scalable reporting and dashboards.
• Drive automation, simplification, and modernization of reporting processes for quality and scalability.
• Partner with Strategy & Transformation leadership to define success measures, track benefits realization, and quantify impact.
• Establish enterprise performance benchmarks and insights supporting continuous improvement and accountability.

Skills

Executive leadership

KPI development

Analytics

Strategy

Stakeholder management

Board presentations

Data storytelling

Cross-functional collaboration

Risk/compliance knowledge

Performance management

Job description

JPMorganChase is seeking an Executive Director to lead the Testing Center of Excellence, partnering with senior leaders across Testing, Control Management, Compliance, Audit, Risk, Finance, Workforce Strategy, Product, Technology and Data & Analytics to drive enterprise performance, governance and executive reporting.

This role will define and lead enterprise KPI/KRI strategy, establish a single performance narrative across execution, quality, workforce, financial management, risk, governance