Head of Performance Management Insights & Executive Communications

JPMorgan Chase & Co.; Newark (DE); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in Newark, DE, seeks an Executive Director to lead the Testing Center of Excellence, delivering transparent, accurate insights into performance, risk, and transformation across a 1,100+ person global organization.

You will partner with senior leaders across Testing, Compliance, Audit, Finance, Strategy and Technology to drive enterprise performance management, KPI governance, executive reporting, and governance materials that influence strategic decisions.

Qualifications

• 10+ years of experience in business management, COO functions, strategy, analytics, finance, product management, operations, risk, compliance or consulting.
• Proven success leading enterprise performance management, executive reporting, business intelligence, analytics, governance, or strategic management functions in large, complex organizations.
• Proven ability to influence executive decision-making and drive measurable business outcomes through data, insights, and strategic analysis.
• Experience developing executive communications, board-level presentations, governance materials, scorecards, and leadership reporting.

Responsibilities

• Own the TCoE management system, including executive scorecards, business reviews, governance routines, and leadership reporting.
• Define and lead enterprise KPI/KRI strategy, metric governance, scorecard frameworks, and performance measurement standards across the organization.
• Establish a single performance narrative across execution, quality, workforce, financial management, risk, governance, and transformation initiatives.
• Lead quarterly business reviews, executive updates, leadership dashboards, management reporting, and senior stakeholder communications.
• Provide strategic analytics, decision support, scenario analysis, workforce insights, productivity measurements, and business intelligence to senior leaders.
• Own executive communications, leadership messaging, presentations, and stakeholder engagement materials that clearly articulate organizational priorities, performance, risks, opportunities, and strategic decisions.
• Serve as the central point of accountability for performance transparency, ensuring leadership has timely and accurate visibility into organizational effectiveness and outcomes.
• Lead reporting strategy, requirements, prioritization, and governance, partnering closely with technology, data, and reporting teams to deliver scalable reporting and dashboard solutions.
• Drive automation, simplification, and modernization of reporting processes, reducing manual effort while improving quality, consistency, and scalability.
• Partner with Strategy & Transformation leadership to define success measures, track benefits realization, and quantify business impact from transformation initiatives.
• Establish enterprise performance benchmarks and management insights that support continuous improvement, accountability, and informed decision-making.

Skills

Executive reporting

Analytics

Stakeholder management

Leadership

Business intelligence

Strategic analysis

Communication

Governance

KPI development

Cross-functional collaboration

Job description

Join our team and lead the management system for one of the firm's largest control testing organizations, providing senior leadership with transparent, accurate, and actionable insights into organizational performance, execution, workforce effectiveness, quality outcomes, risk management, and transformation progress.

As an Executive Director in our Testing Center of Excellence, you will partner closely with senior leaders across Testing, Control Management, Compliance, Audit, Risk, Finance, Workforce Strategy, Product, Technology and Data & Analytics. You will also drive enterprise performance management, executive reporting, stakeholder communications, Key Performance Indicators (KPI), governance, analytics and business insights across a global organization of more than 1,100 employees. In addition, you will be a key advisor to senior leadership, helping translate data into decisions, priorities and actions that improve business outcomes.

Job Responsibilities

• Own the TCoE management system, including executive scorecards, business reviews, governance routines, and leadership reporting.
• Define and lead enterprise KPI/KRI strategy, metric governance, scorecard frameworks, and performance measurement standards across the organization.
• Establish a single performance narrative across execution, quality, workforce, financial management, risk, governance, and transformation initiatives.
• Lead quarterly business reviews, executive updates, leadership dashboards, management reporting, and senior stakeholder communications.
• Provide strategic analytics, decision support, scenario analysis, workforce insights, productivity measurements, and business intelligence to senior leaders.
• Own executive communications, leadership messaging, presentations, and stakeholder engagement materials that clearly articulate organizational priorities, performance, risks, opportunities, and strategic decisions.
• Serve as the central point of accountability for performance transparency, ensuring leadership has timely and accurate visibility into organizational effectiveness and outcomes.
• Lead reporting strategy, requirements, prioritization, and governance, partnering closely with technology, data, and reporting teams to deliver scalable reporting and dashboard solutions.
• Drive automation, simplification, and modernization of reporting processes, reducing manual effort while improving quality, consistency, and scalability.
• Partner with Strategy & Transformation leadership to define success measures, track benefits realization, and quantify business impact from transformation initiatives.
• Establish enterprise performance benchmarks and management insights that support continuous improvement, accountability, and informed decision-making.

Required Qualifications, Skills and Capabilities

• 10+ years of experience in business management, Chief Operating Officer functions, strategy, analytics, finance, product management, operations, control management, Risk, compliance or consulting.
• Demonstrated success leading enterprise performance management, executive reporting, business intelligence, analytics, governance, or strategic management functions within large, complex organizations.
• Proven ability to influence executive decision-making and drive measurable business outcomes through data, insights, and strategic analysis.
• Demonstrated experience developing executive communications, board-level presentations, governance materials, scorecards, and leadership reporting.
• Strong understanding of performance measurement frameworks, metrics governance, KPI development, and management operating routines.
• Exceptional executive presence, communication, storytelling, and stakeholder management skills.
• Proven ability to influence outcomes across highly matrixed environments without direct authority.
• Ability to synthesize large amounts of information into clear themes, insights, recommendations, and decisions for senior leadership.
• Experience within Risk, Compliance, Control Management, Audit, Testing, Operations, Finance, or other governance-oriented organizations.
• Experience leading analytics, business intelligence, reporting transformation, data governance, or performance management initiatives.
• Experience supporting executive committees, regulatory engagements, board reporting, or senior governance forums.