Head of People

Sur Global; United States; À distance; MXN 824 000 - 927 000; Plein temps

Avantages offerts par ce poste

Salary: USD 4,000–4,500/month

Fully remote (LATAM/Caribbean)

EST business hours

Résumé du poste

Sur Global is seeking a Head of People to own the people function end-to-end in a fully remote, fast-growing coaching and consulting business. You will lead hiring, onboarding, culture, and leadership development, reporting to the COO, and build people systems from the ground up in a startup environment.

The role requires 10+ years in HR, strong English, and experience with US-based teams, contractors, and cross-border employment.

Qualifications

• 10+ years in HR or People Operations.
• Strong verbal and written English (C1).
• Experience with US-based companies and owning HR for a unit or team.
• Hands-on experience negotiating compensation and managing onboarding.
• Experience with employee vs. contractor classification, including international hires.
• Experience building people processes,

Responsabilités

• Manage hiring pipeline for open roles and coordinate interviews with stakeholders.
• Own salary negotiations and full-cycle onboarding with accurate contracts.
• Manage a mixed workforce of employees and contractors, US and international hires.
• Lead leadership and professional development initiatives for growth.
• Forecast hiring needs and ensure budget alignment before roles open.
• Set KPIs and conduct regular performance reviews across teams.
• Mediate conflicts and provide coaching-focused resolutions.
• Be a trusted resource for the team to address workplace challenges.
• Identify gaps and lead new people initiatives as the company grows.
• Support leadership with day-to-day HR needs in a fully remote setup.

Connaissances

HR Operations

Salary Negotiation

Onboarding

Leadership Development

Performance Management

Capacity Planning

Conflict Resolution

Coaching

MS Office

Google Workspace

English Proficiency

Outils

Asana

Airtable

Gusto

Description du poste

• Strong verbal and written English. C1 equivalent

As the Head of People, you will be the go-to people partner for a small, fast-growing, fully remote coaching and consulting business, owning the people function end to end from hiring and onboarding through culture and leadership development. You will report directly to the COO and bring a warm, solutions-oriented approach that helps the business grow while keeping the team supported, aligned, and engaged. This is a hands-on role for someone who enjoys building people systems from the ground up in a startup environment.

Responsibilities

• Manage the hiring pipeline for open roles, making the initial cut on high-volume applications and coordinating candidates through interviews with multiple internal stakeholders


• Own salary negotiations with incoming hires and run smooth, full-cycle onboarding, including clear and accurate contracts


• Manage a mixed workforce of employees and contractors, both in the US and internationally, and research the tax and legal requirements when hiring in a new US state or country


• Lead leadership and professional development initiatives that help coaches and consultants keep growing in their roles


• Lead capacity planning across the organization, forecasting hiring needs and confirming budget alignment before roles open


• Own performance planning across the organization, setting clear KPIs and goals that align each team with company priorities, and run regular performance reviews


• Mediate and resolve conflicts between team members and managers, finding fair solutions that keep working relationships strong


• Serve as a trusted, approachable resource for the team, helping people work through workplace challenges with a coaching mindset


• Identify gaps as the company grows and proactively recommend and lead new people initiatives


• Support leadership with day-to-day HR needs while keeping a warm, relationship-first culture in a fully remote team

Requirements

• 10+ years of experience in HR or People Operations


• Strong verbal and written English. C1 equivalent


• Experience working with US-based companies, including owning HR for a company, business unit, or team


• Hands‑on experience negotiating compensation and managing full‑cycle onboarding


• Working knowledge of employee vs. contractor classification, including international hires and multi‑state US employment considerations


• Experience with Gusto


• Experience building people processes such as performance reviews, onboarding programs, or learning and development initiatives


• A warm, people‑first communication style, with the ability to act as a coach and advocate rather than a compliance enforcer


• Comfortable with Microsoft Office and Google Workspace


• Strong conflict resolution skills, including mediating issues between employees and managers


• Experience with capacity or workforce planning across an organization


• Experience designing performance management frameworks, including setting KPIs and goals across teams

Preferred Qualifications

• Experience in a small business or startup that grew from roughly 8 to 40 or 50 employees


• Experience with Asana and Airtable


• Experience supporting coaching, consulting, or other client services teams


• Familiarity with using AI tools to build presentations and streamline people processes

Benefits

• Compensation: $4,000 to $4,500 USD per month, depending on experience


• Schedule: Full-time, EST business hours


• Location: Fully remote from Latin America or the Caribbean


• We only accept CVs submitted in English**