Global Head of Human Resources – US

Compass Experience Labs LLC; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Autonomy

Remote work US-wide

Competitive compensation

Dynamic culture

Job summary

Compass Experience Labs LLC is seeking a strategic Global Head of Human Resources to architect and lead our global HR operations. You will be the champion for a large, globally distributed hourly call center team, building scalable processes while maintaining an engaging remote culture across time zones.

Lead talent strategy, performance management, compensation planning, compliance, and HRIS tooling (UKG).

Qualifications

• 10 years of progressive HR leadership experience.
• Experience managing multi-country HR in fast-growing environments.
• Ability to pivot quickly in a startup culture.
• Strong stakeholder management with senior leadership.
• Proficiency with modern HRIS, ideally UKG.

Responsibilities

• Lead global talent strategy and high-volume recruitment.
• Oversee performance management, compensation planning, and retention strategies.
• Manage HRIS tooling, compliance, and payroll complexities across regions.
• Drive culture and asynchronous, remote engagement for a distributed team.
• Partner with operations and tech to streamline HR workflows.

Skills

Leadership

Global HR

Startup Agility

Operational Mindset

Data-Driven Decisions

HRIS Fluency

Tools

UKG

Job description

Meet Compass

We are a full service Business Process Outsourcer BPO that partners with brands to power growth through exceptional customer experience Compass was built by e commerce trailblazers who couldnt find a customer service partner as innovative as they wereso they created it themselves While many companies view customer care as a basic cost center we know it is a strategic engine for growth By delighting customers actively listening to their feedback and translating those insights into actionable product data we transform everyday support into a powerful tool for scaling businesses Because we do things differently we set a high bar for our talent In return we operate with total transparency treat our team fairly and invest in your development We dont just want you to take a job; we want you to grow a lasting career with us

The Role

We are looking for a strategic agile and culturally fluent Global Head of Human Resources to architect and lead our global HR operations You will not be managing a traditional corporate salaried workforce You will be the champion for a large globally distributed and high volume hourly call center team We need a builder who thrives in a high growth startup environment and can expertly balance scaling global operations with maintaining an exceptional engaging remote culture

Key Responsibilities

• Global Talent Strategy Oversee high volume recruiting and rapid onboarding across the US LatAm and the Philippines to meet dynamic client demands
• Management Execute performance management compensation planning and retention strategies specifically tailored to hourly remote call center professionals
• Tech & Automation Enablement Partner with our operations and tech teams to integrate tools that streamline HR workflows
• Global Compliance Navigate international labor laws payroll complexities and cultural nuances Manage relationships with vendors to ensure flawless operational compliance in all operating regions
• Systems Optimization Lead the evaluation implementation and optimization of our HRIS tools
• Culture & Engagement Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected valued and empowered

What You Bring to the Table

• Extensive Leadership Experience 10 years of progressive HR leadership ideally within a BPO or fast scaling remote startup
• Hourly & Global Expertise Proven track record of managing a large distributed hourly workforce across multiple time zones specifically with deep knowledge of the LatAm and Philippine labor markets
• Startup Agility You are highly adaptable comfortable with ambiguity and possess a builder mentality You know how to pivot quickly and execute without relying on bloated corporate infrastructure
• Operational Mindset You view People Operations as a direct driver of business outcomes customer LTV and agent resolution rates
• Data Driven Decision Making Strong ability to leverage workforce analytics to curb attrition improve labor efficiency and forecast talent needs
• HRIS Fluency Deep familiarity with modern HR tech stacks Knowledge of UKG is a strong plus

What We Offer

• True Autonomy The opportunity to build and shape the People function of a rapidly growing global company from the ground up
• Ultimate Flexibility A 100 remote work from anywhere within the US environment
• Competitive Compensation A strong base salary and comprehensive benefits tailored for a modern workforce
• Dynamic Culture A fast paced low ego and highly collaborative executive team that values innovation and speed

Key Qualifications

• Multi country HR leadership experience preferably supporting both the US and the Philippines with a strong understanding of regional employment practices and compliance
• BPO
• Shared Services
• GCC experience with exposure to high growth fast paced and matrixed organizations
• Strategic HR leader with the ability to develop and execute people strategies that align with business objectives while serving as a trusted advisor to senior leadership
• Strong HR Generalist background with end to end expertise across Talent Acquisition Compensation & Benefits Employee Relations Learning & Development Performance Management and HR Operations
• Current organizational level Senior Director or Assistant Vice President AVP or equivalent with demonstrated experience leading regional or global HR teams
• Proven experience leading organizational change talent management and workforce planning across multiple geographies
• Excellent stakeholder management influencing and leadership capabilities with experience partnering with executive leadership