Head of Patient Support Analytics & Insights

Boehringer Ingelheim GmbH; Ridgefield (CT); Hybrid; USD 200,000 - 316,000; Full time

Job summary

Boehringer Ingelheim is seeking a Director, Patient Support Insights and Analytics in Ridgefield, CT. The role leads patient support program effectiveness and data quality strategy across the BI Solutions Plus portfolio, with enterprise ownership of analytics and performance measurement.

Based on-site with hybrid flexibility 2-3 days on-site, the role oversees governance, quality monitoring, and data-driven decision making to drive improvements across programs.

Qualifications

• 10+ years in pharma or related sector with quality and vendor management.
• 2+ years in people leadership and 4+ years cross-functional leadership.
• Expertise in data analysis and reporting in Excel required.

Responsibilities

• Lead US Patient Services governance and vendor management across programs.
• Develop metrics, KPIs, and remediation plans for quality.
• Oversee patient services data strategy, dashboards, and reporting.
• Coach and develop cross-functional teams to improve performance.

Skills

Leadership

Cross-functional teams

Data analysis

HIPAA knowledge

Tools

Excel

Job description

Boehringer Ingelheim is seeking a Director, Patient Support Insights and Analytics in Ridgefield, CT. The role leads patient support program effectiveness and data quality strategy across the BI Solutions Plus portfolio, with enterprise ownership of analytics and performance measurement.

Based on-site with hybrid flexibility 2-3 days on-site, the role oversees governance, quality monitoring, and data-driven decision making to drive improvements across programs.