Head of Patient Solutions Training & Resources

NCBioImpact; Morrisville (NC); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k & ESPP

Paid time off

Parental leave

Disability benefits

Job summary

United Therapeutics Cares seeks a seasoned Associate Director of Training & Resource Development to lead the design and delivery of training for patient solutions, onboarding new hires, and role-specific development. You will ensure teams have the knowledge and tools to execute programs compliantly.

You will manage cross-functional stakeholders, external vendors, and a team of learning professionals while shaping curricula and assessment programs for field reimbursement, navigator, access &

Qualifications

• 12+ years of relevant experience with a Bachelor's Degree or
• 10+ years of relevant experience with a Master's Degree
• 5+ years of leading internal or external teams/vendors
• 5+ years of people management experience
• Knowledge and direct experience with patient support programs
• Excellent communication, collaboration, and presentation skills
• Demonstrated ability to create learning curriculums and plans
• Demonstrated ability to lead and develop a team while consistently delivering against goals, objectives, and timelines
• Strong project management skills with proven track record of execution and results
• Demonstrated ability to motivate teams, foster collaborative environments, and negotiate and influence in a matrixed environment
• Ability to identify and adapt to individual learning styles
• Experience utilizing adult learning concepts, training techniques, and management principles
• Strong interpersonal skills with ability to quickly develop working relationships and credibility with key stakeholders
• Experience working with a CRM platform for the purposes of engaging with patients or HCPs
• Empathy, compassion, and a patient-centric mindset to provide the best possible support and care
• Strong proficiency with Microsoft Office suite
• Ability to travel up to 20%

Responsibilities

• Collaborate with department leadership and cross-functional stakeholders to plan, develop, and execute training plans to support program implementation, execution, and continuous improvement
• Effectively manage all training processes and vendors to deliver departmental curriculum
• Partner with corporate learning and development to ensure timely and accurate education of field sales professionals on our Patient Solutions Programs and channel operations
• Develop and execute United Therapeutics Cares messaging and educational initiatives for internal United Therapeutics employees
• Lead a team of resource and learning professionals supporting our field reimbursement team, navigator team, access & affordability team, patient and clinical education team, and pharmacy operations team
• Oversee the development of training curriculums and resource needs for all Patient Solutions teams
• Responsible for the direction and management of any third party vendors that provide educational materials,, e-modules, or trainings to Patient Solutions teams
• Partner with the broader United Therapeutics team to identify and schedule trainings and educational sessions with clear learning objectives led by subject matter experts (e.g. Global Product Safety, IT, HR, Marketing, etc.)
• Develop and implement a learning assessment program to identify team understanding and mastery of learning objectives, as well as areas of additional opportunity and need
• Develop and maintain a Patient Solutions training and learning records system
• Direct and manage direct reports to include responsibilities for training, goal setting & achievement, performance evaluations/management, coaching, mentoring, career development and provide support for recruitment process (as needed)
• Contribute to strategic planning for department/function. Advance and lead functional strategic initiatives.
• Responsible for planning, budgeting and managing expenses for function

Skills

Leadership

People management

Training program development

Cross-functional collaboration

Project management

Communication skills

CRM experience

Travel willingness

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

Healthcloud CRM

Microsoft Office

Job description

United Therapeutics Cares seeks a seasoned Associate Director of Training & Resource Development to lead the design and delivery of training for patient solutions, onboarding new hires, and role-specific development. You will ensure teams have the knowledge and tools to execute programs compliantly.

You will manage cross-functional stakeholders, external vendors, and a team of learning professionals while shaping curricula and assessment programs for field reimbursement, navigator, access &