Head of Patient Experience & Service Excellence

Mount Sinai Health System; New York (NY); On-site; USD 117,000 - 208,000; Full time

Job summary

Mount Sinai Health System seeks a Director of Patient Experience for their Executive Office. This full-time position focuses on improving patient experience initiatives while collaborating with leaders across various departments. Responsibilities include analyzing patient data, developing training programs, and driving operational efficiency. Candidates must have a Bachelor’s degree in Healthcare Administration and five years of leadership experience in healthcare. The role offers a competitive salary range of $117,000 to $208,000 annually, depending on experience and qualifications.

Qualifications

• Five years of healthcare leadership experience required.
• Demonstrated success developing and managing projects.
• Strong verbal and written communication skills.

Responsibilities

• Analyze patient experience data to identify improvement opportunities.
• Develop and implement training programs to enhance patient experience.
• Collaborate with multidisciplinary teams to develop action plans.

Skills

Leadership

Communication

Patient experience improvement

Team management

Education

Bachelor’s degree in Healthcare Administration or related field

Job description

Mount Sinai Health System seeks a Director of Patient Experience for their Executive Office. This full-time position focuses on improving patient experience initiatives while collaborating with leaders across various departments. Responsibilities include analyzing patient data, developing training programs, and driving operational efficiency. Candidates must have a Bachelor’s degree in Healthcare Administration and five years of leadership experience in healthcare. The role offers a competitive salary range of $117,000 to $208,000 annually, depending on experience and qualifications.