Head of Patient Engagement, Immunology

Biogen; Asheville (NC); On-site; USD 240,000 - 339,000; Full time

Job summary

Biogen is seeking a Head of Patient Engagement for Immunology to design and lead patient support strategy across the immunology portfolio. This role drives patient journey optimization, program operations, digital experience, and launch readiness with cross-functional leadership.

Responsibilities include leading post-prescription journey strategy, designing engagement programs, and building a scalable patient engagement organization for current and future needs, including pipeline launches.

Qualifications

• Bachelor's degree required; MBA or equivalent preferred.
• 15+ years in pharmaceutical, biotechnology, or healthcare industries.
• 10+ years leading patient services, engagement, support, or market access functions.
• Demonstrated success building patient support programs and hub operations.
• Significant experience with product launches and commercialization strategies.
• Deep knowledge of U.S. healthcare ecosystem, reimbursement, and specialty pharmacy.
• Proven ability to leverage data and analytics for strategic decision-making.

Responsibilities

• Lead end-to-end post-prescription patient journey strategy across immunology portfolio.
• Design and optimize patient engagement programs to improve therapy initiation and persistence.
• Build and scale high-performing patient engagement organization for current and future needs.
• Serve as patient engagement lead for pipeline and launch products from development through commercialization.
• Partner across multiple functions to align patient support strategy with business and product objectives.

Skills

Patient engagement strategy

Cross-functional leadership

Data-driven decision making

Launch planning

Program operations

Healthcare reimbursement knowledge

Education

Bachelor's degree

MBA or equivalent

Job description

Biogen seeks a Head of Patient Engagement for Immunology to design and lead patient support strategy across the immunology portfolio. The role encompasses patient journey optimization, program operations, digital experience, and launch readiness, requiring cross-functional leadership within a complex organization.

Responsibilities

• Lead end-to-end post-prescription patient journey strategy across immunology portfolio
• Design and optimize patient engagement programs to improve therapy initiation and persistence
• Build and scale high-performing patient engagement organization for current and future needs
• Serve as patient engagement lead for pipeline and launch products from development through commercialization
• Partner across multiple functions to align patient support strategy with business and product objectives

Requirements

• Bachelor's degree required; MBA or equivalent preferred
• 15+ years in pharmaceutical, biotechnology, or healthcare industries
• 10+ years leading patient services, engagement, support, or market access functions
• Demonstrated success building patient support programs and hub operations
• Significant experience with product launches and commercialization strategies
• Deep knowledge of U.S. healthcare ecosystem, reimbursement, and specialty pharmacy
• Proven ability to leverage data and analytics for strategic decision-making

Compensation: $240,000-$339,000 base