Chief Patient Engagement & Launch Leader - Immunology

Biogen; Milwaukee (WI); On-site; USD 240,000 - 339,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life ins.

401(k) with company match

Tuition reimbursement

Employee Stock Purchase Plan

Paid vacation & holidays

Job summary

Biogen is seeking a Head of Patient Engagement, Immunology in the United States to design and lead the patient engagement strategy across its immunology portfolio. You will oversee the patient journey from access to ongoing therapy, partnering with commercial, market access, analytics, technology, and patient services teams to optimize outcomes.

You will build a high-performing organization, drive launch readiness for new products, and ensure data-driven improvements to patient experience and

Qualifications

• Bachelor's degree required; MBA or equivalent preferred.
• 15+ years of experience within pharmaceutical, biotechnology, healthcare, or related industries.
• 10+ years of leadership experience in patient services, patient engagement, patient support, market access, or related functions.
• Demonstrated success building and leading patient support programs, hub operations, and patient engagement models.
• Significant launch and commercialization experience, including development and implementation of patient services strategies for new products.
• Experience creating or transforming operating models, teams, and capabilities in support of organizational growth.
• Deep understanding of the U.S. healthcare ecosystem, patient access, reimbursement, specialty pharmacy, hub operations, and patient support services.
• Proven experience using data, analytics, and performance metrics to drive strategic decision making and program optimization.
• Strong executive presence with the ability to influence across a complex matrixed organization.
• Demonstrated experience leading large-scale cross-functional initiatives and organizational change.

Responsibilities

• Lead the strategy and execution of the end-to-end post-prescription patient journey across the immunology portfolio.
• Design and optimize patient engagement programs that improve therapy initiation, adherence, and long-term persistence.
• Ensure an integrated patient experience across human support services, digital engagement platforms, hub operations, nursing services, and specialty pharmacy partners.
• Identify and address patient access barriers, treatment friction points, and operational gaps impacting patient outcomes.
• Translate patient insights, analytics, and emerging technologies into measurable improvements in patient experience and program performance.
• Build, lead, and scale a high-performing patient engagement organization to support current and future portfolio needs.
• Direct and develop multiple senior leaders while fostering a culture of collaboration, innovation, and accountability.
• Lead organizational transformation efforts that modernize patient support capabilities and customer engagement models.
• Establish performance metrics, governance frameworks, and operational excellence standards across programs and vendors.
• Serve as the patient engagement lead for pipeline and launch products, ensuring patient services strategies are built into launch planning from early development through commercialization.

Skills

Leadership

Executive presence

Data analytics

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

MBA or equivalent

Job description

Biogen is seeking a Head of Patient Engagement, Immunology in the United States to design and lead the patient engagement strategy across its immunology portfolio. You will oversee the patient journey from access to ongoing therapy, partnering with commercial, market access, analytics, technology, and patient services teams to optimize outcomes.

You will build a high-performing organization, drive launch readiness for new products, and ensure data-driven improvements to patient experience and