Head of Ops — Multi-Market, AI-Driven Reliability

Vella; Austin (TX); On-site; USD 100,000 - 200,000; Full time

Job summary

A leading home services firm is seeking an experienced operations manager to oversee day-to-day operations across Dallas and Austin. This role demands strong leadership, multi-market experience, and the ability to leverage AI in optimizing processes. Candidates should have over 5 years of operational experience in the service industry, focusing on improving reliability and efficiency. If you're eager to build a category-defining company and thrive in a fast-paced environment, we want to hear from you.

Qualifications

• 5+ years in operations within service marketplace/field ops.
• Experience managing operations with multi-market teams.
• Comfortable making data-informed decisions.

Responsibilities

• Own day-to-day multi-market operations across Dallas and Austin.
• Manage Operations Managers for high standards and fast execution.
• Ensure reliability and efficiency in operations through AI.

Skills

5+ years in operations

Multi-market experience

Data-driven decision making

Provider/contractor management

AI-native mindset

Job description

A leading home services firm is seeking an experienced operations manager to oversee day-to-day operations across Dallas and Austin. This role demands strong leadership, multi-market experience, and the ability to leverage AI in optimizing processes. Candidates should have over 5 years of operational experience in the service industry, focusing on improving reliability and efficiency. If you're eager to build a category-defining company and thrive in a fast-paced environment, we want to hear from you.