Head of Operations (Remote)

VC Lab; United States; À distance; USD 170 000 - 260 000; Plein temps

Avantages offerts par ce poste

Equity

Flexible remote work

Résumé du poste

Decile Group is seeking a Head of Operations to run the day-to-day operations of our complex venture capital services platform, serving hundreds of VC firms globally.

The ideal candidate is a strategic thinker with exceptional execution who can optimize processes, scale operations, and lead remote teams across multiple time zones. You will drive compliance, implement automation, and collaborate with leadership to align capabilities with growth while maintaining superior client experience.

Qualifications

• 10+ years in operations management, with 5+ years in financial services or fund administration.
• Experience scaling operations in a high-growth venture environment.
• Strong knowledge of venture capital fund structures and regulatory basics.
• Experience leading remote teams across geographies.
• Excellent problem-solving and analytical skills.
• Outstanding communication and stakeholder management.

Responsabilités

• Oversee infrastructure of fund administration operations and service delivery.
• Develop scalable operational strategies balancing efficiency, quality and client experience.
• Collaborate with product teams to align roadmap with customer feedback.
• Build and lead a cross-time-zone team of operations and customer success.
• Create benchmarks and reporting to drive continuous improvement.
• Ensure regulatory compliance across multiple jurisdictions.
• Drive automation to increase capacity while maintaining high NPS.
• Manage relationships with service providers and partners.
• Implement risk management practices across the org.

Connaissances

Operations leadership

Fund administration

Remote team management

Process optimization

Strategic planning

AI in customer support

Description du poste

Decile Group (https://decilegroup.com) is reinventing venture capital from first principles to unlock the potential of the asset class and make the industry more global and inclusive. We are working to launch 1,000 next-generation venture capital firms by 2025, transforming the face of venture capital. We run VC Lab, the leading venture capital accelerator worldwide, and operate the Decile Hub platform, which combines CRM, back office, digital signing, data room, and many other critical tools for VCs.

We are hiring a Head of Operations to lead the day-to-day operations of our complex and market-leading business. The ideal candidate will be a strategic thinker with exceptional execution skills who can optimize and scale our operational processes to support hundreds of venture capital firms globally.

Responsibilities:

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
• Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
• Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
• Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
• Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
• Collaborate with the executive team to align operational capabilities with company growth targets
• Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
• Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
• Manage relationships with key service providers and strategic partners that can support the portfolio
• Implement risk management protocols and best practices across the organization

What You Have:

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
• Ahead of trends in AI for support, automation, and customer intelligence tools
• Proven track record of scaling fund operations in a high-growth environment
• Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
• Experience building and leading remote teams across multiple geographies
• Exceptional problem-solving abilities and analytical skills
• Outstanding communication and interpersonal skills
• Ability to thrive in ambiguity and drive clarity through complex situations
• Strong project management capabilities and attention to detail
• Experience with operational technology implementation and optimization

What We Offer:

• Opportunity to help transform venture capital into a force for good in the world
• Leadership role in a fast-growing company with global impact
• Vibrant work environment of passionate and capable peers
• Opportunities for personal growth and professional development
• Competitive compensation package including equity
• Flexible remote work environment

We're building a diverse team whose skills balance and complement one another.

Salary and benefits are commensurate with experience.