Head of Operations (Remote)

VC Lab; Palo Alto (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Opportunity for personal growth

Competitive compensation package including equity

Flexible remote work environment

Job summary

VC Lab in Palo Alto is seeking a Head of Operations to lead day-to-day operations of our innovative venture capital operations. The successful candidate will have a strong background in financial services and a proven ability to scale operations in a high-growth environment.

This role offers the opportunity to shape operational strategies, build a high-performing team, and improve customer experiences in a rapidly evolving industry. Join us to make a global impact!

Qualifications

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership.
• Strong understanding of venture capital fund structures and regulatory requirements.
• Experience building and leading remote teams across multiple geographies.

Responsibilities

• Oversee the operational infrastructure of our fund administration business.
• Develop and implement operational strategies for efficiency and quality.
• Collaborate with product teams for customer experience improvements.
• Build and lead a high-performing team across multiple time zones.

Skills

Operations management

Financial services experience

Team leadership

Problem-solving

Communication skills

Project management

Job description

Decile Group (https://decilegroup.com) is reinventing venture capital from first principles to unlock the potential of the asset class and make the industry more global and inclusive. We are working to launch 1,000 next‑generation venture capital firms by 2025, transforming the face of venture capital. We run VC Lab, the leading venture capital accelerator worldwide, and operate the Decile Hub platform, which combines CRM, back‑office, digital signing, data room, and many other critical tools for VCs.

We are hiring a Head of Operations to lead the day‑to‑day operations of our complex and market‑leading business. The ideal candidate will be a strategic thinker with exceptional execution skills who can optimize and scale our operational processes to support hundreds of venture capital firms globally.

Responsibilities

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
• Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
• Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
• Build and lead a high‑performing team of fund operations and customer success professionals across multiple time zones
• Create and manage benchmarks and reporting systems to drive continuous operational improvement and best‑in‑class customer service
• Collaborate with the executive team to align operational capabilities with company growth targets
• Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
• Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
• Manage relationships with key service providers and strategic partners that can support the portfolio
• Implement risk management protocols and best practices across the organization

What You Have

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
• Ahead of trends in AI for support, automation, and customer intelligence tools
• Proven track record of scaling fund operations in a high‑growth environment
• Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
• Experience building and leading remote teams across multiple geographies
• Exceptional problem‑solving abilities and analytical skills
• Outstanding communication and interpersonal skills
• Ability to thrive in ambiguity and drive clarity through complex situations
• Strong project management capabilities and attention to detail
• Experience with operational technology implementation and optimization

What We Offer

• Opportunity to help transform venture capital into a force for good in the world
• Leadership role in a fast‑growing company with global impact
• Vibrant work environment of passionate and capable peers
• Opportunities for personal growth and professional development
• Competitive compensation package including equity
• Flexible remote work environment

If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another.

Please describe why you are uniquely qualified for this position in the competitive field of Venture Capital to apply, as well as submitting your resume.

Salary And Benefits Are Commensurate With Experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.