Head of Operations – Merchandise & Ecommerce

Footballco; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Footballco seeks a Business Operations Lead to run and scale the operational engine behind consumer ventures and physical products in football and culture. You will translate creative goals into repeatable systems, manage budgets, and coordinate production, inventory, ecommerce, fulfillment, and financial reporting.

You will lead cross-functional projects, oversee partner ecosystems, and drive disciplined execution while building teams and operating cadences to support growth.

Qualifications

• 5+ years of relevant experience in business operations, merchandise operations, direct-to-consumer business, supply chain, e-commerce, or consumer products.
• Experience in entertainment, music, sports, fashion, or culture-driven commerce is a plus.
• Proven ability to own an operational function and manage external partners.

Responsibilities

• Build and scale the operational foundation, processes, and planning tools for production, launches, financial tracking, and partner coordination.
• Manage cross-functional projects and product launches with timelines and dependencies.
• Oversee production, supply chain, fulfillment, and partner networks, ensuring quality, timelines, and cost control.
• Forecast demand, plan reorders, and balance inventory with cash needs.
• Maintain budgets, product-level P&Ls, and vendor spend, including royalty reporting where applicable.
• Improve margins and efficiency by identifying and implementing operational improvements.
• Ensure accurate product information and a reliable customer experience across ecommerce.

Skills

Ownership

Project management

Cross-functional

Budgeting

Tools

Shopify

Job description

Footballco seeks a Business Operations Lead to run and scale the operational engine behind consumer ventures and physical products in football and culture. You will translate creative goals into repeatable systems, manage budgets, and coordinate production, inventory, ecommerce, fulfillment, and financial reporting.

You will lead cross-functional projects, oversee partner ecosystems, and drive disciplined execution while building teams and operating cadences to support growth.