Business Operations Lead E Commerce Marketing

Newbury Franklin Industrials; Buffalo (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Newbury Franklin Industrials is seeking a Business Operations Lead to drive the strategy and execution of our e-commerce and marketing portfolio. You will own initiatives from concept to completion, coordinating with development, marketing, data, and external partners while informing leadership with solid, data-backed recommendations.

The role demands a versatile generalist who can navigate technical and marketing discussions, deliver on cross-functional projects, and take ownership of outcomes

Qualifications

• Bachelor's degree or comparable hands-on professional experience.
• Experience in business operations, strategy, consulting, e-commerce, digital marketing, or a similar role where you owned varied, cross-functional work
• A track record of personally driving projects from concept to completion
• Analytical: comfortable working with data, building analyses and models, and forming well-reasoned, defensible recommendations
• A versatile generalist who thrives on variety - equally effective in technical discussions with developers and channel strategy conversations with marketing
• High ownership and a hands-on approach - eager to learn new tools and develop new skillsets as projects demand, with the judgment to know when to act independently and when to align first
• Familiarity with e-commerce or digital marketing strongly preferred; B2B or industrial distribution experience is a plus

Responsibilities

• Own a dynamic portfolio of projects across e-commerce and marketing, taking each from initial concept through to completion
• Research and evaluate new initiatives - gather the facts and deliver clear, well-supported recommendations to leadership
• Drive execution across teams: coordinate development, marketing, data, and external partners to keep initiatives on track and remove obstacles as they arise
• Keep leadership informed: maintain portfolio-wide visibility on status, risks, and open decisions, and track follow-ups out of cross-functional meetings
• Support key decisions with data - build the analysis or model that determines whether an initiative is worth pursuing

Skills

Analytical

Cross-functional

Ownership

Strategic thinking

Education

Bachelor's degree or comparable hands-on professional experience

Job description

Business Operations Lead, E-Commerce & Marketing

Department: E-Commerce / Digital

About the Role

The Business Operations Lead sits at the center of our digital commerce and marketing efforts, which span a growing portfolio of e-commerce sites. Reporting directly to the Senior Director of E-Commerce, you'll move fluidly between strategy and execution: evaluating new opportunities and shaping them into clear recommendations, building the analysis behind key decisions, and driving cross-functional initiatives through to completion. The portfolio evolves with business priorities - one quarter may center on marketing programs, the next on platform or customer-experience initiatives. This is a role for a versatile operator who learns new problems quickly and owns outcomes end to end.

Key Responsibilities

• Own a dynamic portfolio of projects across e-commerce and marketing, taking each from initial concept through to completion
• Research and evaluate new initiatives - gather the facts and deliver clear, well-supported recommendations to leadership
• Drive execution across teams: coordinate development, marketing, data, and external partners to keep initiatives on track and remove obstacles as they arise
• Keep leadership informed: maintain portfolio-wide visibility on status, risks, and open decisions, and track follow-ups out of cross-functional meetings
• Support key decisions with data - build the analysis or model that determines whether an initiative is worth pursuing

What We're Looking For

• Bachelor's degree or comparable hands-on professional experience.
• Experience in business operations, strategy, consulting, e-commerce, digital marketing, or a similar role where you owned varied, cross-functional work
• A track record of personally driving projects from concept to completion
• Analytical: comfortable working with data, building analyses and models, and forming well-reasoned, defensible recommendations
• A versatile generalist who thrives on variety - equally effective in technical discussions with developers and channel strategy conversations with marketing
• High ownership and a hands-on approach - eager to learn new tools and develop new skillsets as projects demand, with the judgment to know when to act independently and when to align first
• Familiarity with e-commerce or digital marketing strongly preferred; B2B or industrial distribution experience is a plus

Flexible work from home options available.