Head of Operations & Delivery Excellence

the Keller Group; Chandler (AZ); On-site; USD 180,000 - 290,000; Full time

Job summary

The Keller Group is seeking a seasoned Chief Operations Officer to lead operational execution across service delivery, technology, resource planning, and project management. You will drive efficiency, align cross-functional teams, and scale delivery to support growth and exceptional customer experiences.

This executive role requires a systems-oriented leader who can establish performance frameworks, remove bottlenecks, and foster a high-performance culture through coaching and training.

Qualifications

• Bachelor’s degree required.
• MBA preferred.

Responsibilities

• Lead daily operations across service delivery, technology, resource planning, and project management teams to ensure predictable, high-quality outcomes.
• Establish performance frameworks, operational plans, and KPIs that drive efficiency, profitability, and growth.
• Align cross-functional teams, remove bottlenecks, and ensure priorities across operations, IT, and project delivery are coordinated.
• Optimize project delivery through effective planning, tracking, reporting, and best practices for on-time, on-budget execution.
• Streamline processes, integrate systems, and implement scalable workflows to improve operational performance and reduce inefficiencies.
• Foster a high-performance, execution-focused culture through leadership development, coaching, and structured training programs.
• Enhance customer satisfaction by driving consistent delivery, proactive communication, and follow-up on project outcomes.

Education

Bachelor’s degree

MBA

Job description

The Keller Group is seeking a seasoned Chief Operations Officer to lead operational execution across service delivery, technology, resource planning, and project management. You will drive efficiency, align cross-functional teams, and scale delivery to support growth and exceptional customer experiences.

This executive role requires a systems-oriented leader who can establish performance frameworks, remove bottlenecks, and foster a high-performance culture through coaching and training.