Head of Operations - Build the Care Ops Engine

Tellos, Inc.; United States; Remote; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Tellos is rebuilding how autism care is delivered. Tellos is a software-enabled services platform; you will own the operating system from first referral to first therapy hour, turning a complex, human-heavy service into something fast, reliable, and repeatable.

This is a build-the-machine role that designs credentialing, authorizations, and revenue cycle workflows to scale across states, creates visibility into revenue, and shapes product through operational reality for a nationwide operation.

Qualifikationen

• Proven ability to scale complex service or marketplace operations.
• Strong analytical mindset with execution bias.
• Ability to create clarity in fast-moving environments.
• Focus on operational quality and accountability.

Aufgaben

• Own end-to-end service operations from referral to therapy start.
• Design scalable workflows for credentialing, authorizations, and RCM.
• Build operating rhythms and SOPs enabling new hires to run processes.
• Drive cross-functional execution with clinical, product, finance, and growth teams.
• Shape product by ensuring software supports real operations and reduces rework.
• Lead intake, support, recruiting coordination, and operational program management.

Kenntnisse

Operations leadership

Process design

Cross-functional collaboration

Analytics

Product/tech collaboration

Jobbeschreibung

Tellos is rebuilding how autism care is delivered. Tellos is a software-enabled services platform; you will own the operating system from first referral to first therapy hour, turning a complex, human-heavy service into something fast, reliable, and repeatable.

This is a build-the-machine role that designs credentialing, authorizations, and revenue cycle workflows to scale across states, creates visibility into revenue, and shapes product through operational reality for a nationwide operation.