Head of Operations and Technical Services

FLSmidth; Sioux City (IA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO and holidays

Employee Assistance Program

Recognition platform

Job summary

FLSmidth in Sioux City seeks a Head of Operations and Technical Services to lead machine shop, repair, alignment/grinding, and specialized services. You will drive operational performance, safety, and financial results while partnering with project management, sales and engineering to meet delivery targets and customer satisfaction.

The role requires substantial leadership experience, technical acumen in mining/process equipment and a track record of improving processes, costs, and margins.

Qualifications

• Bachelor’s degree in engineering or 10+ years hands-on repair/field diagnostics/technical services experience.
• Strong leadership experience developing people and managing multicultural teams.
• Proven ability to drive cost, process, and inventory efficiencies.
• Excellent communication and decision-making under pressure.
• Familiarity with industry standards and safety regulations.

Responsibilities

• Provide strategic leadership for machine shop, repair, alignment/grinding, and specialized services.
• Collaborate with Engineering, manufacturing and project management to prioritize resources.
• Ensure safe and efficient field service with strong customer relationships.
• Manage South Sioux City facility resources and drive cost efficiencies and performance.
• Develop and implement training, process improvements, and best practices.

Skills

Leadership

Strategic thinking

People management

Communication

Problem solving

Education

Bachelor’s degree in engineering

Job description

Head of Operations and Technical Services, Sioux City The Head of Operations and Technical Services is responsible for the strategic leadership, operational performance, and financial results of the Machine / Repair Shop, Alignment / Grinding, and Specialized Services functions while partnering cross-functionally with project management, sales, etc. to achieve delivery targets, cost efficiency, and customer satisfaction. This role will be reporting to the Head of Field Services, North America. The Head of Operations serves as FLS’s leader and is responsible for delivering high-quality field service, while maintaining strong customer relationships, and ensuring safe and efficient project execution.

Key Responsibilities Leadership & Team Management:

• Skilled in leading multicultural teams, provide overall leadership coaching, and direction for machine shop, repair, alignment, grinding, and specialized service operations
• Safety & Compliance, strong understanding of safety protocols and industry regulations
• Collaborate with Engineering, manufacturing, and Project Management team to prioritize resource assignments based on project timelines and scope.
• Manage support team resources at South Sioux City facility to ensure cost effective operation and direct technical process improvements as budgeted.
• Foster strong relationships with clients, stakeholders, external vendors and contractors as needed.
• Exhibit ability to interact and cooperate with personnel/customers effectively and with desirable personal character, commitment, professionalism, organizational skills, work habits and teaching skills
• Develop and execute a people strategy centered around engagement, efficiency, development, and retention
• Identify and implement process improvements, best practices, and training initiatives to enhance field service capabilities.
• Achieving region financial targets by maintaining/growing as-sold margins, contributing to accounts receivable initiatives, and seeking cost efficiencies
• Maintain comprehensive understanding of industry trends, internal strategy, and performance levels

What you bring

• Bachelor’s degree in engineering (Mechanical, Electrical, or related field) or 10 Years of experience in the mining/processing equipment of hands-on repair, field diagnostics or technical services support
• Familiarity with industry standards
• Strong understanding of safety protocols and industry regulations
• Proven ability to drive cost, process, and inventory efficiencies
• Significant leadership experience with success in developing people
• Exceptional leadership, communication and problem-solving skills
• Ability to lead multicultural teams and manage stakeholders
• Strong analytical and decision-making abilities under pressure

What we offer

• An equal opportunity employer committed to creating a diverse and inclusive workplace
• A global network of supportive colleagues and growth opportunities
• Work-life balance with flexible options so you can focus on professional and personal priorities
• Attractive compensation package including short-term and long-term incentives
• Competitive benefit package including health, disability, life, and voluntary insurance options
• Time to recharge through PTO, 10 annual holidays, and parental leave
• Retirement preparation with a 401(k) and company match
• And some extra help when you need it through our Employee Assistance Program
• We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.