Head of Operations

Free2Grow; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is looking for a Head of Operations who is passionate about technology and dedicated to exceptional client service. This role focuses on managing client relationships, enhancing onboarding processes, and ensuring customer success. The ideal candidate will be proactive, tech-savvy, and skilled in operational excellence. You will work closely with the CTO to navigate complex technologies and implement strategies that improve client satisfaction. If you thrive in a dynamic environment and are eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong background in operations and customer support.
• Proactive and tech-savvy individual.

Responsibilities

• Manage client relationships and oversee onboarding processes.
• Develop and document customer success processes.

Skills

Client Communication

Client Relationship Management

Technology Enthusiasm

Operational Excellence

Job description

Role Overview:

We are seeking a Head of Operations who is passionate about technology and dedicated to providing exceptional service to our clients. This role involves managing client relationships, overseeing onboarding processes, and ensuring consistent customer success. The ideal candidate will be proactive, tech-savvy, and have a strong background in operations and customer support.

Key Responsibilities:

• Client Communication:

  • Actively track and communicate with clients to address their needs and concerns.

  • Maintain regular touchpoints with clients to ensure their satisfaction and success with our services.

• Client Relationship Management:

  • Own and nurture client relationships, serving as the primary point of contact.

  • Lead onboarding calls and provide exceptional support during the client onboarding phase.

  • Ensure a seamless transition for new clients and consistently deliver high-quality service.

• Technology Enthusiasm:

  • Demonstrate a keen interest in learning and navigating new technologies relevant to our business.

  • Work directly with our CTO to understand our complex technology and use it to help clients achieve their success goals.

• Customer Success Documentation:

  • Develop and document customer success processes.

  • Create comprehensive guides and resources to ensure new clients can easily replicate successful processes.

• Operational Excellence:

  • Implement and optimize operational processes to improve client satisfaction and efficiency.

  • Monitor and analyze key performance metrics to identify areas for improvement and implement necessary changes.