Head of Operations

Abundance Incubator; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

A creator-led growth ecosystem is seeking a Head of Operations to oversee day-to-day operations, performance management, and team growth. This senior role requires a highly organized individual who can manage multiple tasks in a fast-paced environment. Responsibilities include daily operations, communication with partner brands, and ensuring accountability across various departments. The ideal candidate should have experience in operations and a strong ability to follow through in a dynamic setting.

Qualifications

• Experience in operations or project management roles is essential.
• Ability to manage multiple tasks and priorities effectively.
• Confidence in holding team members accountable.

Responsibilities

• Oversee day-to-day operations and ensure performance management.
• Manage communication and updates with partner brands.
• Facilitate hiring processes and team growth initiatives.

Skills

Highly organized

Strong communication

Project management

Detail-oriented

Calm under pressure

Job description

Abundance Incubator is a creator-led growth ecosystem spanning education, brand partnerships, and a talent agency. We support 100+ creators, work with 10+ partner brands, run a high-touch academy and incubator, and operate a fast-growing talent arm — all built on systems, performance, and results.

We are now hiring a Head of Operations to own execution, accountability, and operational excellence across the entire organization.

This is a senior role for someone who thrives in complexity, loves building systems, and can bring structure, clarity, and calm to a fast-moving environment.

The Role

The Head of Operations will be responsible for day-to-day operations, performance management, reporting, and cross-team execution across incubator, partner brands, talent agency, finance & payroll, hiring & team performance. You will work directly with founders Anna & Mario, acting as the operational backbone that allows them to step out of constant oversight and into high-value growth, strategy, and creator relationships.

Key Responsibilities

• Operations & Performance Management
• Oversee operations across 10 partner brands
• Communicate weekly performance updates to partner brands
• Manage and track performance of 5 brand coaches
• Ensure weekly revenue tracking per brand is accurate and up to date
• VAs input data; you ensure accuracy, timeliness, and reporting
• Build and maintain clear KPIs and performance dashboards for all roles
• Implement and manage incentive structures tied to measurable outcomes
• Ensure all team members are:
• Clocking in and out properly
• Submitting required daily and weekly reports

Community & Incubator Oversight

• Oversee 100 creators producing content for partner brands
• Ensure each creator’s 1:1 community chat is properly supported
• Oversee: Head of Community
• Community Managers
• Ensure: Accurate, timely, and high-quality communication in all creator chats
• Questions are fully answered
• Escalations are handled correctly
• Ensuring high-level feedback systems are in place
• Coordinating content audits for $10K+/month Incubator members (20–25 members)
• Supporting scheduling and execution of office hours and 1:1 breakthrough calls

Talent Agency Operations

• Support Head of Talent who manages ~12 creators
• Oversee: 1:1 talent chats
• Track and report: Weekly talent revenue targets
• Facilitate communication between Talent, CFO, and Accounting
• Ensure: Talent payments are made on time
• Talent commissions are paid on time

Financial Operations & Accountability

• Oversee financial execution (in partnership with CFO), including:
• Daily talent invoices
• Monthly partner brand invoices
• Monthly academy commission reconciliation
• Cash flow reporting
• Act as the accountability layer for finance:
• Proactively follow up on tasks
• Ensure deadlines are met without founders having to chase
• Improve systems around:
• Tax documentation
• Clean, reliable reporting

Hiring & Team Growth

• Own hiring processes across all departments, including:
• Community Managers
• Operations support
• Future leadership roles
• Handle: Interviewing
• Coordination
• Onboarding support
• Ensure hiring does not overload existing team members already at capacity

What Success Looks Like

• Clear KPIs and reporting across every role
• No bottlenecks in finance, payroll, or invoicing
• Founders no longer chasing updates or reminders
• Team performance is measurable, visible, and improving
• Anna & Mario have:
• Time to engage with creators by choice, not necessity
• Space to grow Abundance using their personal brand
• Capacity to focus on supplement brands and long-term strategy

Who You Are

• Highly organized, structured, and proactive
• Comfortable managing many moving parts at once
• Strong communicator who follows through
• Confident holding people accountable with clarity and kindness
• Experienced in operations, project management, or integrator-style roles
• Detail-oriented but able to think strategically
• Calm under pressure and solutions-oriented
• Comfortable working directly with founders in a fast-paced environment