Head of Operations

AppJaxx; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

A dynamic marketing agency is seeking a Head of Operations to lead and optimize their operational strategy. The successful candidate will oversee daily operations, build scalable systems, and ensure collaboration across teams. Ideal for strategic thinkers who excel in translating high-level goals into executable plans. This role emphasizes driving efficiency and fostering a culture of continuous improvement as the company grows.

Qualifications

• Must be a strategic thinker with a builder’s mindset.
• Ability to translate big picture goals into streamlined systems.
• Capable of developing key metrics for productivity and client satisfaction.

Responsibilities

• Oversee and improve operational processes for smooth execution.
• Build scalable systems and workflows to support growth.
• Collaborate with departments to align goals and optimize performance.
• Establish clear SOPs for consistency and accountability.
• Manage resource allocation to support operational efficiency.
• Manage resource allocation, hiring, and training to support operational growth and efficiency.
• Partner with leadership to set strategic priorities, streamline operations, and support revenue goals.
• Foster a culture of communication, ownership, and continuous improvement across the company.

Job description

About AppJaxx

AppJaxx is a rapidly growing marketing agency that helps marketing agencies, franchisors, business brokers, and B2B service providers scale through LinkedIn lead generation, appointment‑setting systems, and automated CRM processes. Our focus is on combining data, technology, and strategy to create predictable growth for our clients.

As we continue to expand, we’re looking for a Head of Operations to lead our operational strategy, strengthen internal systems, and drive company‑wide efficiency and performance.

Position Overview

The Head of Operations will oversee daily operations, optimize processes, and ensure seamless collaboration across departments. This person will play a key role in scaling our infrastructure, managing resources effectively, and maintaining operational excellence as we grow.

The ideal candidate is a strategic thinker with a builder’s mindset—someone who can translate big picture goals into streamlined systems and measurable results.

Key Responsibilities

• Oversee and continuously improve operational processes to ensure smooth execution across all departments.
• Build and implement scalable systems and workflows that support growth and maintain high service standards.
• Collaborate closely with Sales, Marketing, and Client Delivery teams to align goals and optimize performance.
• Develop and monitor key metrics around productivity, client satisfaction, and delivery timelines.
• Establish and maintain clear SOPs to ensure consistency and accountability throughout the organization.
• Manage resource allocation, hiring, and training to support operational growth and efficiency.
• Partner with leadership to set strategic priorities, streamline operations, and support revenue goals.
• Foster a culture of communication, ownership, and continuous improvement across the company.

If you want, I can also adjust the tone to be more startup‑style, corporate, or execution‑focused.