Head of Museum Store & E‑Commerce Growth

Texas Association of Museums; Austin (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

The Sixth Floor Museum at Dealey Plaza seeks a dynamic Head of Retail & E-commerce to lead the strategic vision and daily operations of the Museum Store and online program in Dallas, TX. You will craft exclusive merchandise, build vendor partnerships and expand digital sales to deepen visitor engagement with the Museum’s mission.

Reporting to the Chief Experience Officer, the role emphasizes data-driven growth, cross‑department collaboration and elevating the retail experience to support the

Qualifications

• Bachelor’s degree in business, retail management, marketing, museum studies or related field, or equivalent professional experience.
• Five or more years of progressive retail leadership experience.
• Demonstrated success managing purchasing, merchandising, inventory and retail financial performance.
• Experience developing product assortments and driving sales growth.
• Strong understanding of e-commerce operations and digital merchandising.
• Excellent leadership, coaching and team development skills.
• Outstanding organizational, communication and project management abilities.
• Ability to interpret sales data and make informed business decisions.

Responsibilities

• Develop and execute a comprehensive retail and e-commerce strategy that supports the Museum’s mission and long-term financial goals.
• Establish annual sales objectives, operating budgets and performance metrics.
• Analyze sales trends, inventory performance and visitor purchasing behavior to identify opportunities for growth.
• Lead innovation in merchandising, product development and the overall retail experience.
• Recruit, coach and develop a high-performing retail team.
• Foster a collaborative, service-focused culture built on accountability and continuous improvement.
• Work closely with colleagues across Collections, Curatorial, Development, Education, Exhibitions, Guest Services and Marketing to support Museum initiatives and create integrated visitor experiences.
• Curate a distinctive merchandising assortment inspired by the Museum’s collections, exhibitions and mission.
• Develop exclusive products in collaboration with artists, publishers and manufacturers.
• Build strong vendor relationships and negotiate purchasing agreements.
• Evaluate product performance and continuously refine merchandise selections.
• Oversee all Museum Store and e-commerce operations, including inventory management, purchasing, pricing and fulfillment.
• Maintain high standards for visual merchandising, customer service and operational excellence.
• Ensure accurate inventory controls, annual physical inventories and establish loss prevention practices.
• Identify opportunities to improve efficiency while enhancing the visitor experience.

Skills

Retail leadership

Inventory management

Merchandising

E-commerce

Team development

Education

Bachelor's degree in business/related field

Tools

POS systems

Retail software

Job description

The Sixth Floor Museum at Dealey Plaza seeks a dynamic Head of Retail & E-commerce to lead the strategic vision and daily operations of the Museum Store and online program in Dallas, TX. You will craft exclusive merchandise, build vendor partnerships and expand digital sales to deepen visitor engagement with the Museum’s mission.

Reporting to the Chief Experience Officer, the role emphasizes data-driven growth, cross‑department collaboration and elevating the retail experience to support the