Head of ML & Personalization Platform

Hightouch; San Francisco (CA); Hybrid; USD 230,000 - 400,000; Full time

Benefits offered by this job

Equity options

Post-termination exercise window

Job summary

Hightouch, a San Francisco-based engineering team, seeks an engineering leader to drive machine learning initiatives across the product. You will guide architecture and product direction, marry data and AI to improve customer messaging, and mentor a growing team in a fast-scaling environment.

This senior role emphasizes leadership, reliability, and impact, with a remote-first culture and meaningful equity via ISO options.

Responsibilities

• Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward.
• Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
• Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
• Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
• People: Foster growth of team members and ensure strong engagement and motivation
• Personalization and Product Recommendation: There are often many options for what content a company could message a user with, including which products to show from catalogues. Given this large state space, how can Hightouch help personalize messages with the most relevant content for each user?
• Probabilistic Identity Resolution: Many of our customers have multiple datasets and sources of information on their users. How do we stitch these datasets together and decide which profiles are from the same user or household?
• Content Generation: Particularly with recent advances in LLMs, how can we help marketers generate text, images, and creatives that are compelling to their customers?
• ML Infrastructure: Building the infrastructure to support model training and inference at scale for some of the largest companies in the world.

Skills

ML leadership

People management

Roadmapping

Recruiting

Job description

Hightouch, a San Francisco-based engineering team, seeks an engineering leader to drive machine learning initiatives across the product. You will guide architecture and product direction, marry data and AI to improve customer messaging, and mentor a growing team in a fast-scaling environment.

This senior role emphasizes leadership, reliability, and impact, with a remote-first culture and meaningful equity via ISO options.