Head of Machine Learning

Hightouch; United States; On-site; USD 230,000 - 350,000; Full time

Benefits offered by this job

Meaningful equity compensation

Remote-first policy

Flexible working hours

Job summary

A leading AI marketing platform seeks a senior engineering leader to guide their machine learning initiatives. This role is pivotal in driving the development of features that enhance customer engagement through personalized communications. With a competitive salary range of $230,000 - $350,000 USD per year and remote-first policies, this position emphasizes the importance of leadership and effective team management. Candidates should possess a strong technical background and a growth-oriented mindset.

Qualifications

• Experience leading teams in product development and machine learning efforts.
• Strong understanding of data warehousing and customer data utilization.
• Ability to foster team engagement and motivation.

Responsibilities

• Lead roadmap and execution of machine learning features.
• Improve execution pace through leadership and technical guidance.
• Grow the team by recruiting high-impact members.
• Enhance team reliability to reduce incidents.
• Foster team member growth and engagement.

Skills

Leadership

Technical expertise

Communication

Growth mindset

Job description

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About the Role

We are looking for an engineering leader to lead machine learning efforts across Hightouch. While hundreds of companies use Hightouch today to sync data into their SaaS systems to automate and improve operations, there’s a lot of surface area we haven’t touched in helping companies figuring out which customers to message, what content to put in messages, and when to send messages. A lot of this work today is done manually through intuition and guesswork, and we believe that adding machine learning could have a step function impact for our customers. And given our access to data warehouses and databases, Hightouch is perfectly placed to make use of a company’s customer data in building a powerful intelligence layer.

At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include:

• Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs
• Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
• Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
• Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
• People: Foster growth of team members and ensure strong engagement and motivation

Some of the problems we’ll be working on include:

• Personalization and Product Recommendation: There are often many options for what content a company could message a user with, including which products to show from catalogues. Given this large state space, how can Hightouch help personalize messages with the most relevant content for each user?
• Probabilistic Identity Resolution: Many of our customers have multiple datasets and sources of information on their users. How do we stitch these datasets together and decide which profiles are from the same user or household?
• Content Generation: Particularly with recent advances in LLMs, how can we help marketers generate text, images, and creatives that are compelling to their customers?
• ML Infrastructure: Building the infrastructure to support model training and interference at scale for some of the largest companies in the world.

What We Offer

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $230,000 - $350,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.