Head of Middle Market Commercial Operations

Univista Holdings; Miami (FL); On-site; USD 110,000 - 180,000; Full time

Job summary

Univista Insurance is seeking a highly experienced Commercial Department Manager in Miami to lead the Middle Market Commercial Lines effort. You will supervise a team of commercial agents and account managers, ensure policy accuracy, and drive growth with carriers and partners.

The role requires a 2-20 General Lines License, 5+ years in Commercial Lines managing middle-market accounts, and strong leadership.

Qualifications

• Active 2-20 General Lines License is REQUIRED.
• More than 5 years of experience in Commercial Lines, with a strong background managing middle market accounts.
• Proven experience as a Middle Market Commercial Account Manager or similar role.
• Demonstrated management and leadership skills, preferably leading teams in an insurance setting.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Lead, mentor, and develop a high-performing team of commercial agents and account managers.
• Conduct performance evaluations, coaching sessions, and ongoing professional development.
• Promote a culture of accountability, service excellence, and continuous improvement.
• Manage day-to-day operations of the commercial department with a strong focus on middle market commercial business.
• Ensure accuracy in policy management, compliance, and adherence to underwriting guidelines.
• Monitor production metrics, retention, service levels, and operational efficiency.
• Develop and execute strategies to grow Middle Market Commercial Lines segment.
• Build and maintain strong relationships with carriers, underwriters, and key business partners.
• Support agents in managing complex accounts, coverage needs, renewals, negotiations, and risk evaluations.
• Identify opportunities for cross-selling, expansion, and increased market penetration.
• Ensure high-quality service delivery and customer satisfaction across all commercial accounts.
• Resolve escalated issues, oversee large or complex accounts, and provide expert guidance on coverage recommendations.
• Drive sales and retention goals aligned with business objectives.
• Analyze departmental performance to identify gaps and improvement opportunities.
• Implement operational enhancements to drive efficiency, accuracy, and profitability.
• Prepare and deliver reports to senior leadership on KPIs and trends.
• Partner with Marketing, Underwriting, Claims, and Compliance to support commercial line initiatives.
• Collaborate with senior leadership to shape the strategic vision and long-term growth of the commercial department.

Skills

Commercial insurance

Leadership

Middle market

Bilingual English/Spanish

CRM systems

Policy platforms

Microsoft Office

Negotiation

Analytical thinking

Risk assessment

Tools

CRM systems

Policy platforms

Microsoft Office

Job description

Univista Insurance is seeking a highly experienced Commercial Department Manager in Miami to lead the Middle Market Commercial Lines effort. You will supervise a team of commercial agents and account managers, ensure policy accuracy, and drive growth with carriers and partners.

The role requires a 2-20 General Lines License, 5+ years in Commercial Lines managing middle-market accounts, and strong leadership.