Director of Commercial Lines

Crawford Thomas Recruiting; Melbourne (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Crawford Thomas Recruiting is seeking a Commercial Department Manager to lead the Florida-based Commercial Insurance team, overseeing service, remarketing, renewals, and new business operations. The role drives strategic direction, staff development, workflow management, and quality control to support retention and growth.

You will guide a commercial lines team, manage performance, and partner with underwriters and carriers to optimize submissions, pricing, and policy issuance, while ensuring

Qualifications

• Minimum 5+ years of commercial lines experience including quoting and managing policies.
• Strong leadership, staff development and performance management skills.
• Experience building client relationships and ensuring retention.

Responsibilities

• Lead, coach, mentor, and develop the Commercial Lines team.
• Manage team goals, productivity, service expectations, training, and performance.
• Develop and maintain Commercial Lines procedures, workflows, and documentation standards.
• Monitor workloads, staffing, workflow distribution, and resource allocation.
• Support complex client service issues and high-value accounts.
• Build and maintain strong commercial client relationships and retention strategies.
• Oversee new business submissions, marketing, quoting, renewals, policy issuance, and binding.
• Ensure clients are contacted at least 90 days before renewal.
• Support producers and advisors in growth and revenue objectives.
• Participate in meetings with prospective clients and referral partners.
• Develop relationships with commercial underwriters and carrier partners.
• Monitor carrier performance and underwriting guidelines.

Skills

5+ years commercial lines

Leadership & coaching

Client relationship mgmt

Education

Bachelor’s degree in business/finance/risk mgmt

Job description

Position Overview

The Commercial Department Manager leads the Commercial Insurance Department, overseeing commercial service, remarketing, renewals, and new business operations.

COMMERCIAL DEPARTMENT MANAGER

$80K-110K Base + Commission = $120K+

Negotiable

Based on Experience

Position Overview

The Commercial Department Manager leads the Commercial Insurance Department, overseeing commercial service, remarketing, renewals, and new business operations. This role provides strategic direction, staff development, workflow management, and quality control while supporting client retention, departmental performance, regulatory compliance, and growth.

What You’ll Do

• Lead, coach, mentor, and develop the Commercial Lines team.
• Manage team goals, productivity, service expectations, training, and performance.
• Develop and maintain Commercial Lines procedures, workflows, documentation standards, and best practices.
• Monitor workloads, staffing, workflow distribution, and resource allocation.
• Support complex client service issues, escalated concerns, and high-value accounts.
• Build and maintain strong commercial client relationships and support retention strategies.
• Oversee new business submissions, marketing, quoting, renewals, policy issuance, and binding.
• Ensure clients are proactively contacted at least 90 days before policy renewal.
• Support producers and advisors in achieving growth and revenue objectives.
• Participate in meetings with prospective clients and referral partners.
• Develop relationships with commercial underwriters and carrier partners.
• Monitor carrier performance, appetite changes, underwriting guidelines, and market conditions.

What You’ll Bring

• Florida 220 License
• 5+ years of commercial lines experience, including quoting, writing, and managing commercial policies and support staff.
• Bachelor’s degree in business, finance, risk management, or related field.
• Extensive knowledge of commercial lines markets, products, coverages, and underwriting guidelines.
• Knowledge of Florida commercial property, general liability, professional liability, and workers’ compensation insurance.
• Experience providing positive leadership and training to a commercial team.
• Strong leadership and team-building abilities.
• Ability to explain insurance concepts effectively to clients.

WHY JOIN?

• Leadership opportunity overseeing a commercial insurance department.
• Opportunity to develop and mentor a team while improving department performance.
• Play a key role in commercial growth, client retention, and operational excellence.
• Opportunity to improve processes, procedures, workflows, and technology efficiencies.

TEAM CULTURE

• Team members are expected to support fellow employees in a constructive and positive manner.
• The organization values entrepreneurial thinking and positive change across processes and procedures.