Head of Merchant Payments Project Management Office

US Bank; Atlanta (GA); Presencial; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

U.S. Bank is seeking the Head of Merchant Payments Project Management Office to lead the PMO, product operations and strategy for Merchant Payment Services (MPS).

You will shape the operating model, budget planning, and executive reporting, working with Product, Technology, Sales, Risk and Finance to drive enterprise initiatives. You will lead a team of portfolio and program professionals, manage the annual planning cycle, and ensure alignment of investments with MPS strategy and expected

Formación

• Requires 15+ years in portfolio/program management, product ops or chief of staff roles.
• Proven leadership of cross-functional teams and budgets.
• Experience with PMO standards, governance and portfolio reporting.

Responsabilidades

• Lead the MPS PMO, directing program managers across SMB, EPG, Enterprise, and Platform.
• Direct delivery of complex programs with milestones, risks and escalations.
• Set PMO standards and governance for visibility across the portfolio.

Conocimientos

Portfolio management

Program management

Product operations

Strategic planning

Leadership

Stakeholder management

Educación

Bachelor's degree or equivalent

Descripción del empleo

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Head of Merchant Payments Project Management Office leads the portfolio management office, product operations, Chief of Staff and strategic projects functions for Merchant Payment Services (MPS). The leader sets the operating model for how product work is planned, funded and delivered across the Small Business (SMB), Enterprise, Enterprise Healthcare, Elavon Payment Gateway (EPG) and Platform product areas, runs the leadership team's operating rhythm, and leads enterprise‑critical strategic initiatives from definition through delivery. The role partners closely with Product, Technology, Technology Finance, Sales, Marketing, Risk and the MPS Senior Leadership Team, and represents the portfolio in executive forums and steering committees.

Key Responsibilities

• Portfolio/Project Management Office
  • Lead the MPS Project Management Office (PMO), including program managers aligned to the SMB, EPG, Enterprise, Enterprise Healthcare, and Platform product areas, to manage cross-team dependencies, portfolio reviews and execution.
  • Direct delivery of complex, cross-functional programs such as acquisitions, platform migrations and gateway consolidation, with clear milestones, risk and issue management, and escalation paths.
  • Set PMO standards, tooling and governance so delivery status, dependencies and risks are visible and comparable across the portfolio.
  • Drive measurable improvement in product technical delivery predictability.
• Product Operations and Investment Governance
  • Own the annual product planning lifecycle and the yearly budget planning cycle in partnership with Technology Finance.
  • Run ongoing intake management and prioritization so investment aligns to MPS strategy and expected return.
  • Produce monthly reporting on roadmap progress and spend, and lead product council forums and portfolio reviews.
  • Track realized value against business cases and recommend reallocation of investment when outcomes lag.
• Chief of Staff and Executive Governance
  • Serve as Chief of Staff to the Head of MPS, managing the leadership agenda, priorities and decision tracking for the MPS Senior Leadership Team (SLT).
  • Run the business operating rhythm, including SLT staff meetings, business reviews, steering committees and monthly program readouts.
  • Prepare executive materials, senior leadership updates and communications that convey direction and progress across MPS.
  • Coordinate cross-functional priorities, escalations and follow-through across Product, Technology, Sales, Finance, Human Resources and Risk partners.
  • Act as a trusted advisor to the Head of MPS and represent the business in enterprise forums when needed.
• Strategic Projects and Transformation
  • Lead enterprise‑critical strategic projects for MPS, such as transformation workstreams, acquisitions and integrations, platform consolidation, and organizational design and operating model changes.
  • Run the MPS transformation program office, translating strategy into outcome‑based plans with owners, milestones and KPIs, and holding workstreams accountable for results.
  • Provide senior leaders with concise, decision‑ready insight on delivery, investment and strategic project performance.
• People Leadership
  • Lead, develop and retain a high‑performing team of portfolio, program, product operations and strategy professionals, including people leaders.
  • Build succession and capability depth across the function and model U.S. Bank's core values and risk culture.
  • Manage the function's budget and vendor resources responsibly.

Basic Qualifications

• Bachelor's degree, or equivalent work experience.
• Typically 15 or more years of experience in portfolio or program management, product operations, strategy or chief of staff roles, including significant people leadership.

Preferred Skills/Experience

• Deep knowledge of merchant acquiring and payments produc