Head of Member Programs & Growth

Driven Brands Inc.; North Carolina; On-site; USD 179,000 - 319,000; Full time

Job summary

The Automotive Training Institute (ATI) is seeking a General Manager, Member Programs (GM) to own ATI’s portfolio of member-facing programs, including coaching and onboarding. You will drive financial performance, strategy, and member outcomes while leading cross-functional teams in Coaching, Training, Peer Groups and MSO Programs.

You will build a performance framework, set annual plans, and ensure accountability through portfolio scorecards and reviews, delivering improvements in value and

Qualifications

• 20+ years of progressive experience leading business units, member programs, customer success or professional service teams.
• Strong operational, financial, and team leadership responsibility.
• Executive-level communication skills with the ability to simplify complex information.

Responsibilities

• Lead ATI’s member-program portfolio with strategy, financial targets and an integrated roadmap.
• Build a program performance framework tracking financial results, engagement, retention and delivery quality.
• Develop annual and quarterly plans including budgets, priorities and innovation roadmap.
• Establish portfolio scorecards and monthly reviews; drive accountability and improvements.
• Own member escalation and resolution processes and translate insights into improvements.
• Partner with Finance for reporting and decision support frameworks.
• Partner with Technology to improve measurement, delivery and scalability.
• Collaborate with Marketing and Sales to differentiate programs and support growth.
• Lead reviews of offerings to improve value, differentiation, efficiency and profitability.
• Help ATI become more competitive by improving quality, relevance and financial performance.

Job description

The Automotive Training Institute (ATI) is seeking a General Manager, Member Programs (GM) to own ATI’s portfolio of member-facing programs, including coaching and onboarding. You will drive financial performance, strategy, and member outcomes while leading cross-functional teams in Coaching, Training, Peer Groups and MSO Programs.

You will build a performance framework, set annual plans, and ensure accountability through portfolio scorecards and reviews, delivering improvements in value and