Remote General Manager, Member Programs

Driven Brands, Inc.; North Carolina, United States, Northern America, Americas; Hybrid; USD 7 - 319,000; Full time

Job summary

Driven Brands, Inc. seeks a General Manager, Member Programs to own a portfolio of coaching, training, peer groups and advisory services for ATI. You will direct strategy, financial performance and member outcomes across multiple programs, aligning with growth and retention goals.

The role requires extensive leadership experience in franchise or multi-location settings, with a focus on program profitability, measurement and continuous improvement across the enterprise.

Qualifications

• 20+ years of progressive leadership leading business units, member programs, or customer-success teams in multi-location settings.
• Proven ability to drive results through executive presence, relationship-building and organizational alignment.
• Strong financial acumen, budgeting, forecasting and program economics experience.

Responsibilities

• Own ATI's member-program portfolio with strategy, financial targets and an integrated roadmap.
• Develop annual/quarterly plans with budgets, priorities and innovation roadmap.
• Establish portfolio scorecards and monthly reviews to drive accountability.
• Lead escalation, root-cause analysis and process-improvement for member concerns.
• Partner with Finance, Technology, Marketing and Sales to ensure differentiated, scalable programs.

Skills

Executive leadership

Financial acumen

Program management

Cross-functional leadership

Negotiation

Relationship building

Strategic planning

Change management

Job description

Driven Brands, Inc. seeks a General Manager, Member Programs to own a portfolio of coaching, training, peer groups and advisory services for ATI. You will direct strategy, financial performance and member outcomes across multiple programs, aligning with growth and retention goals.

The role requires extensive leadership experience in franchise or multi-location settings, with a focus on program profitability, measurement and continuous improvement across the enterprise.