Head of Marketplace Ops & Fulfillment Network

Pickle; New York (NY); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation and equity

Healthcare (Medical, Dental, Vision)

Take what you need paid time off

Meal Pal credits

Desk setup stipend

Work with founders and executive team

Coaching and development

Company credits for Pickle

Team events and company parties

Company offsites

Office space in NYC

Job summary

Pickle, a nationwide peer-to-peer rental marketplace, is seeking a Head of Ops to design and own its fulfillment network from scratch in NYC. You will build systems, networks, and partnerships to move items efficiently, aligning economics with demand and trust.

You will lead dynamic pricing, negotiate with courier partners, and shape the end-to-end logistics strategy across multi-market first- and last-mile operations.

Qualifications

• 8+ years in operations, logistics, or marketplace strategy with multi-market first-mile and last-mile experience.
• Track record with asset-light, partner-operated networks, not fixed warehouses.
• Experience with dual-sided marketplaces; understands supply and demand dynamics.
• Analytical: builds unit economics models and owns the P&L.
• Proven ability to meaningfully reduce cost per transaction via carrier negotiation or routing.

Responsibilities

• Design and operate a fulfillment network including on-demand courier, drop-off points, and national shipping.
• Own and negotiate volume-based courier contracts and partnerships.
• Build a neighborhood-level drop-off/pickup network with diverse partners.
• Create a dynamic pricing engine aligning delivery cost with urgency and value, owning margins.
• Collaborate on trust, safety, and item protection with CX leadership.

Skills

Multi-market logistics

P&L ownership

Dual-sided marketplaces

Cost reduction

Carrier negotiation

NYC-based in-office

Job description

Pickle, a nationwide peer-to-peer rental marketplace, is seeking a Head of Ops to design and own its fulfillment network from scratch in NYC. You will build systems, networks, and partnerships to move items efficiently, aligning economics with demand and trust.

You will lead dynamic pricing, negotiate with courier partners, and shape the end-to-end logistics strategy across multi-market first- and last-mile operations.